### Contents

- [**Glossary Terms**](#resources-glossary_terms)
- [**Discussions**](#resources-discussions)
- [**Reports**](#resources-reports)

# Customer Self-Service Software Resources

##### Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Self-Service Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data.

[ContentsExpand/Collapse Contents](#)
- [**Glossary Terms**](#resources-glossary_terms)
- [**Discussions**](#resources-discussions)
- [**Reports**](#resources-reports)

## Customer Self-Service Software Glossary Terms

[![Self-Service Portal](https://learn.g2.com/hubfs/G2CM_GI599_Glossary_Article_Images-%5BSelf_Service_Portal%5D_V1a.png "Self-Service Portal")](https://www.g2.com/glossary/self-service-portal-definition)

[Self-Service Portal](https://www.g2.com/glossary/self-service-portal-definition)

Self-service portal is an online resource center visitors use to troubleshoot problems without a customer service representative. Learn about its benefits.

by Holly Landis

[![Knowledge Base](https://learn.g2.com/hubfs/G2CM_GI574_Glossary_Article_Images-%5BKnowledge_Base%5D_V1b.png "Knowledge Base")](https://www.g2.com/glossary/knowledge-base-definition)

[Knowledge Base](https://www.g2.com/glossary/knowledge-base-definition)

A knowledge base is a central hub of information about a product or service that users can access anytime for self-service support.

by Holly Landis

[![Customer Support](https://learn.g2.com/hubfs/G2CM_GI554_Glossary_Article_Images-%5Bcustomer_support%5D_V1b.png "Customer Support")](https://www.g2.com/glossary/customer-support-definition)

[Customer Support](https://www.g2.com/glossary/customer-support-definition)

Customer support is a branch of customer service providing assistance to customers when they have problems using a product. Learn its best practices.

by Holly Landis

## Customer Self-Service Software Discussions

0

Question on: Salesforce Essentials
[What are the ways to integrate Salesforce with ActiveCampaign](/discussions/27073-what-are-the-ways-to-integrate-salesforce-with-activecampaign)

When trying to link my Salesforce account with ActiveCampaign, I encountered a pay-wall that required me to pay $10 for the integration if I wanted to import contacts automatically from ActiveCampaign to Salesforce. I was wondering if there is any way to go around this and set up the integration without having to pay the $10 per month.

Hi Alexander, There's no fee associated with integration Essentials with Active Campaign. Active Campaign begins at $9 a month though. Please see their pricing here: https://www.activecampaign.com/pricing/. 

Answered: Patricia Quan on May 21, 2020

[Your answer](/discussions/27073-what-are-the-ways-to-integrate-salesforce-with-activecampaign/comments/new?remote=true)

0

Question on: Zendesk for Customer Service
[Can you make phone calls in Zendesk Support and track them?](/discussions/10657-can-you-make-phone-calls-in-zendesk-support-and-track-them)

I need a chat tool that also has phone support options

Yes, you can with Zendesk Talk integrated. It also allows you to track with analytics built-in.

Answered: Sheri Munsell on September 27, 2019

[Your answer](/discussions/10657-can-you-make-phone-calls-in-zendesk-support-and-track-them/comments/new?remote=true)

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## Customer Self-Service Software Reports

Mid-Market Grid® Report for Customer Self-Service

Summer 2026

G2 Report: Grid® Report

Grid® Report for Customer Self-Service

Summer 2026

G2 Report: Grid® Report

Enterprise Grid® Report for Customer Self-Service

Summer 2026

G2 Report: Grid® Report

Momentum Grid® Report for Customer Self-Service

Summer 2026

G2 Report: Momentum Grid® Report

Small-Business Grid® Report for Customer Self-Service

Summer 2026

G2 Report: Grid® Report

Enterprise Grid® Report for Customer Self-Service

Spring 2026

G2 Report: Grid® Report

Small-Business Grid® Report for Customer Self-Service

Spring 2026

G2 Report: Grid® Report

Mid-Market Grid® Report for Customer Self-Service

Spring 2026

G2 Report: Grid® Report

Grid® Report for Customer Self-Service

Spring 2026

G2 Report: Grid® Report

Momentum Grid® Report for Customer Self-Service

Spring 2026

G2 Report: Momentum Grid® Report