Candidate Relationship Management Software Resources

A study published in the International Journal of Selection and Assessment examined the correlation between pre-hire reference ratings and performance on the new job. The question asked was this, could reference feedback and ratings from the Pre-Hire 360 process truly be used to predict future work performance? According to this peer-reviewed, published research, organizations that utilize pre-hire performance data in their hiring process achieve clear benefits: Anticipate future performance – The higher the references’ performance rating, the better the supervisor performance review once on the job. Reduced turnover – Our customers have experienced first-year turnover reductions of 35 percent. Improve satisfaction – By selecting employees with a track record of exceptional customer service as perceived by their references, overall customer satisfaction scores increased by an average of 16 percent year-over-year. To explore how these results can benefit your organization, check out our ROI calculator at http://www.skillsurvey.com/resource/reference-check-roi-calculator/

There are three components that our system meets to prove scientific integrity: Reliability – Does the system provide consistent and reliable results for a given candidate when it’s completed by multiple references, and across different points in time? Validity – Are the surveys job-related, and when the data is leveraged by a company, is it predictive of subsequent work outcomes like lowering turnover, improving hiring manager satisfaction, and predicting performance ratings? Compliance (EEOC) – Is the system free of bias against all protected classes of candidates?

At least 85% of references complete the survey and offer candid input. They do so because the system generates and sends them an email request from someone they know, the job candidate. The email includes a link to an online survey that consists of a variety of behavioral based job-specific questions (the competencies that really matter for each job). In addition to being a personal request, within the Pre-Hire 360 workflow, references are advised that all of their feedback will remain confidential and will only be provided to the hiring organization in a report that averages all of the references’ ratings.