Candidate Relationship Management Software Resources

Absolutly

We believe the best practice is to generate a SkillSurvey Reference candidate feedback report on a job applicant after the phone screen and before the candidate’s first interview, and our clients have found that it is most effective to use it at this point in the hiring process. Considering the information in the candidate feedback report before interviews allows a recruiter and/or hiring manager to develop interview questions, or use the provided job specific behavioral interview questions, so they can perform a more thorough interview leveraging the feedback of the references. It is not a best practice to use, and SkillSurvey strongly recommends against using, reference feedback report after a job offer has been made.

Our Pre-Hire 360 workflow is designed to help understand the “soft skills” a candidate has which include the specific behaviors that are required to be effective in a particular job. For example, for a customer service role, a question asks the references to rate the candidate on their ability to handle customer complaints with patience, listen well and work well with other stakeholders in the organization to resolve issues. Each survey includes approximately 20 behavioral questions. Customers may also choose to tailor the reference process for certain workforce segments. In this workflow, they may opt to create their own questions relevant to skills.