Bot Platforms Resources

Articles, Discussions, and Reports to expand your knowledge on Bot Platforms

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.

Contents

Bot Platforms Articles

What Is A Voice Assistant? Your Guide to the Talking Tech

"Ok Google, play The Tortured Poets Department" - and your favorite Taylor Swift album fills the room.

by Devin Pickell

Bot Platforms Discussions

Question on: Insider One

Why did your team choose Insider One over other engagement platforms?

We’re currently looking at a few engagement platforms and have a couple of options in mind. Just wanted to check with others who chose Insider One, what made you go with it over the alternatives? Would love to hear your experience.

Since I was involved in the process of evaluating engagement platforms for our team, I can share why we decided on Insider One. One of the main reasons was how it balances powerful features with ease of use. As a single platform, it lets us activate campaigns across multiple channels, consolidate data, and capture actionable insights, all without overcomplicating the process. This made adoption smoother for our team and allowed us to focus more on strategy rather than setup. Another key reason was how easily it lets us see customer behavior across multiple channels. Having that visibility helped us understand which campaigns and content were resonating with customers and which weren’t. It made planning and adjusting campaigns much more straightforward because decisions were based on real insights rather than assumptions. We also valued how simple it is to create personalized experiences. Features like automated journeys and product or content recommendations make it possible to reach customers with messages that actually feel relevant. Before Insider One, some other platforms we looked at either lacked this flexibility or required a lot of technical effort to set up similar campaigns. Overall, Insider One felt like the right fit for our team’s goals.

Answered: Oanh Nguyen on March 19, 2026

Your answer

Question on: Insider One

Which Insider One features do you find most useful for improving customer engagement?

Which Insider One features have you found most useful in improving customer engagement, and why? Are there particular tools or strategies within the platform that have made a measurable difference in your campaigns?

Based on my experience with Insider One, a few features have significantly enhanced customer engagement. I utilise behavioural analytics to understand how customers engage with campaigns and content. This helps me understand what works and what doesn’t. For example, tracking which pages or emails get the most attention lets me adjust campaigns to better match customer behavior. I also rely on personalized recommendations. Showing content or products based on what a customer has looked at or purchased in the past gets a better response than sending the same message to everyone. On top of that, Eureka search recommendations help surface relevant products or content directly when customers search, making discovery faster and more engaging. Similarly, Instory’s Insta-style recommendations present content in a visual, scrollable format that feels intuitive and fun, which has boosted engagement on campaigns and product feeds. Automated omnichannel customer journeys are helpful too. I can set triggers for things like abandoned carts or repeated page visits. This lets me reach customers on their favorite channels at the ideal moment without having to do it manually every time. Using these features together has made it easier for me to keep customers engaged and make interactions feel relevant. How do others use these features to improve engagement?

Answered: Tu Oanh Tran on February 16, 2026

Architect (journey orchestration): The drag and drop journeys + AI powered segmentation let us react to behavior in real time across web, app, email, SMS, and push, which cut “missed” triggers and lifted engagement on key journeys. Predictive segmentation & personalization: Using Insider’s AI intent and predictive models to target likely buyers or churn risks made our campaigns feel a lot more like hyper personalization, not batch blasts, and we saw clear uplifts in conversion, AOV, and repeat visits in case studies and our own tests. Onsite / in app experiences: Things like personalized banners, recommendations, and gamified widgets (wheel of fortune, stories, etc.) consistently boosted engagement and lead capture. PUMA and Lenovo style results (double digit conversion and AOV lifts) are pretty representative of what you can get if you use it well. Insights Agent & analytics: Being able to ask questions in plain language and get insights, plus anomaly and opportunity detection, helped the team spot segments and campaigns worth doubling down on, without a separate BI tool. In terms of measurable difference, the main wins have been higher conversion rates, more engaged email / web traffic, and faster time to value vs stitching point tools together, which lines up with how enterprise brands talk about Insider One in case studies and reviews.

Answered: Kuhan Rajeswaran on April 9, 2026

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Best Bot Platform for Small Business

Hey, G2-ers! I'm trying to find the right chatbot platform to support my friend's small business. Have you used any of these, or is there another you'd recommend?

IBM watsonx Assistant: A virtual assistant platform that uses AI to automate customer interactions across chat, voice, and messaging channels — no coding required.

Botpress: An open-source platform for developers to build custom chatbots with advanced control over conversational flows and integrations.
Microsoft Copilot Studio: A low-code tool to create bots that integrate with Microsoft Teams and Power Platform for automating tasks and support.
Kore.ai: An AI-native platform offering ready-to-use bots and tools to build custom virtual assistants for support, HR, and more.
Google Cloud Dialogflow: Google’s conversational AI platform for building chat and voice bots with natural language understanding.

I’ve also seen chatter about Rasa and Tidio, especially among early-stage startups, but haven’t tested them myself yet. I've been researching some of the best bot platforms for small businesses, and a few stood out, any feedback would be appreciated!

I'm leaning towards something that's easy to set up but can also grow with us, so a platform that keeps up-to-date!

Bot Platforms Resources

Articles, Discussions, and Reports to expand your knowledge on Bot Platforms

Bot Platforms Articles

What Is A Voice Assistant? Your Guide to the Talking Tech

Bot Platforms Discussions

Bot Platforms Reports