### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # AI Chatbots Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on AI Chatbots Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## AI Chatbots Software Articles [![What Is A Voice Assistant? Your Guide to the Talking Tech](https://learn.g2.com/hubfs/G2CM_BI080_Backlog_Images-%5BInterfaces_tech_voice_assistant%5D_V1a.png "What Is A Voice Assistant? Your Guide to the Talking Tech")](https://www.g2.com/articles/voice-assistant) [ ### What Is A Voice Assistant? Your Guide to the Talking Tech ](https://www.g2.com/articles/voice-assistant) "Ok Google, play The Tortured Poets Department" - and your favorite Taylor Swift album fills the room. [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell [![5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions)](https://learn.g2crowd.com/hubfs/chatbot%20tracking.jpg "5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions)")](https://www.g2.com/articles/chatbot-success-rates) [ ### 5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions) ](https://www.g2.com/articles/chatbot-success-rates) With chatbots becoming commonplace, a necessity that comes with their implementation is tracking the success they bring to a company.  [ ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso") RR ](https://learn.g2.com/author/rebecca-reynoso) by Rebecca Reynoso ## AI Chatbots Software Glossary Terms [![Human-in-the-Loop](https://learn.g2.com/hubfs/G2CM_GI621_Glossary_Article_Images-%5BHuman_in_the_Loop%5D_V1a.png "Human-in-the-Loop")](https://www.g2.com/glossary/human-in-the-loop-definition) [Human-in-the-Loop](https://www.g2.com/glossary/human-in-the-loop-definition) Human-in-the-loop (HITL) is an AI approach where humans provide direct feedback to improve model accuracy, oversight, and decision-making outcomes. by Sagar Joshi [![Virtual Assistant](https://learn.g2.com/hubfs/G2CM_GI619_Glossary_Article_Images-%5BVirtual_Assistant%5D_V1a.png "Virtual Assistant")](https://www.g2.com/glossary/virtual-assistant-definition) [Virtual Assistant](https://www.g2.com/glossary/virtual-assistant-definition) A virtual assistant is a software or human agent that performs various tasks in response to any user input. Learn the types and benefits of having one. by Sagar Joshi ## AI Chatbots Software Discussions 0 Question on: Verint Channel Automation [What is Verint Messaging used for?](/discussions/what-is-verint-messaging-used-for) What is Verint Messaging used for? Verint Messaging enables brands to engage with customers on WhatsApp, Facebook Messenger, X DM, and other digital channels to provide elevated customer experiences with personalized conversations, smart automation, and actionable insights. Answered: Adrienn Tordai on February 14, 2025 [Your answer](/discussions/what-is-verint-messaging-used-for/comments/new?remote=true) 0 Question on: Andonix [What is Smart Work Station used for?](/discussions/what-is-smart-work-station-used-for) What is Smart Work Station used for? It is mainly a tool where you can collect and display data to be used real time by the end user to help them improve their performance. The key aspect to consider is the method of data collection, it can be done manually or automated. It is highly recommended to explore the automated option. Answered: Oliver Chapa on September 27, 2023 [Your answer](/discussions/what-is-smart-work-station-used-for/comments/new?remote=true) 0 Question on: Fin [Does intercom have live chat?](/discussions/does-intercom-have-live-chat) Does intercom have live chat? Comment deleted by user. Answered: Marie Nicole Maulawin on May 12, 2023 There is indeed Answered: Edson Costa da Silva Junior on August 11, 2025 Yes. Answered: Nick LaMedica on March 8, 2023 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/does-intercom-have-live-chat/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/ai-chatbots/resources?discussions_page=15) - [1](/categories/ai-chatbots/resources) - [2](/categories/ai-chatbots/resources?discussions_page=2) - … - [12](/categories/ai-chatbots/resources?discussions_page=12) - [13](/categories/ai-chatbots/resources?discussions_page=13) - [14](/categories/ai-chatbots/resources?discussions_page=14) - [15](/categories/ai-chatbots/resources?discussions_page=15) - 16 - [17](/categories/ai-chatbots/resources?discussions_page=17) - [Next ›Next ›](/categories/ai-chatbots/resources?discussions_page=17) ## AI Chatbots Software Reports Mid-Market Grid® Report for AI Chatbots Summer 2026 G2 Report: Grid® Report Grid® Report for AI Chatbots Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for AI Chatbots Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for AI Chatbots Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for AI Chatbots Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for AI Chatbots Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for AI Chatbots Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for AI Chatbots Spring 2026 G2 Report: Grid® Report Grid® Report for AI Chatbots Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for AI Chatbots Spring 2026 G2 Report: Momentum Grid® Report