Make every conversation count – for acquisition, retention & recovery.
MaxContact is the AI-powered customer engagement software that helps you turn every customer conversation into a high-impact, revenue-driving moment. We empower your teams to connect smarter, perform better, and scale faster - without losing the human touch.
Our cloud-based contact centre platform delivers three core benefits:
Revenue-driving performance everywhere it matters. Give your team the power to turn conversations into outcomes with AI automation and insights, intelligent targeting, and predictive dialling that drive scalable revenue. MaxContact helps your agents perform at their best with smarter targeting, automation tools, and AI insights. Move beyond gut feel and make performance scalable with results you can repeat. Our customers achieve 200-300% increases in contact rates, campaign conversion rates that double, and team productivity improvements of +25%. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise.
CX that fuels growth. Create customer experiences that boost loyalty, increase conversion, and drive long-term value. Better experiences build better business outcomes, turning service into a revenue stream. Our omnichannel features - covering SMS, WhatsApp, email, web chat, and social - ensures every interaction becomes a value-creating moment. With AI agents handling routine tasks and speech analytics providing intelligence, your team focuses on high-impact customer conversations.
Scale with confidence, not compromise. Handle more with less without losing the human touch. Automate intelligently, reduce cost-to-serve, and scale confidently even as volumes rise. Our AI works alongside your team - AI does the heavy lifting while your team focuses on what matters most. From automated dialling to intelligent targeting and AI call summaries, MaxContact future-proofs your operations.
What can it do for you?
• Drive revenue-driving performance with automated dialling and intelligent targeting
• Elevate CX as a commercial lever with omnichannel engagement and AI-powered insights
• Scale efficiently with inbound and outbound AI agents that handle the heavy lifting
• Ensure OFCOM, GDPR & PCI compliance and security across all customer interactions
• Transform operations with real-time dashboards, reporting, conversation intelligence and business insights.
You're backed by industry experts & 5-star UK-based support. Ready to make every conversation count? Get in touch to find out more - info@maxcontact.com
Average Rating: 4.6/5.0
Total Reviews: 60
Who Is the Company Behind MaxContact?
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Seller: MaxContact
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Company Website:
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HQ Location: Manchester, England, United Kingdom
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LinkedIn® Page: www.linkedin.com
66 employees on LinkedIn®
Who Uses This Product?
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Top Industries: Financial Services, Insurance
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Company Size: 52% Medium, 40% Small
What Do G2 Reviewers Say About MaxContact?
AI-generated summary from verified user reviews
Pros
- Users praise the attentive and fast customer support from MaxContact, enhancing their overall experience and usability.
- Users appreciate the prompt and personalized customer support from MaxContact, enhancing problem-solving and user experience.
- Users praise the user-friendly interface and exceptional customer support that enhance their experience with MaxContact.
- Users praise MaxContact for its exceptional efficiency, providing reliable, user-friendly software with outstanding support and performance tracking.
- Users commend the reliability of MaxContact, highlighting exceptional support and impressive performance in sales activities.
Cons
- Users find the complex reporting in MaxContact overwhelming and desire simpler, more customizable options.
- Users note the missing features in MaxContact, especially the absence of webchat and flexible reporting options.
- Users find customization difficult, citing complexities in scripting and limited intuitiveness in personalization tools.
- Users find the poor reporting of MaxContact complicated, making it difficult to navigate and access relevant information.
- Users find the difficult reporting system complex and desire simpler navigation and more customizable options.