Griffi is the AI employee by n3tz for trades, local businesses and SMEs. Calls, website chat, inbox messages and documents converge in one central workspace, so office work does not pile up while the team is out with customers.
Most AI tools for small businesses stop at intake. Griffi carries the case through: the same assistant that takes the call opens the case, drafts the quote, turns it into an invoice and follows up on payment, using the business's own service catalogue, customers and rules.
Included in every plan: contacts, leads, cases and tasks; quotes, order confirmations, delivery notes, invoices, credit notes, payments and dunning; e-invoicing via ZUGFeRD/Factur-X (EN16931) with DATEV and Lexware export; AI web chat with human live takeover; a knowledge base; and a guided setup assistant at no cost.
Optional modules: AI phone (24/7 inbound answering, spam filtering before the conversation, A/B/C qualification, 250/500/1,000 connected minutes included per tier), inbox agent (smart triage with independent confidence scores for CRM relevance and reply-worthiness), appointments and follow-up (scheduling, confirmations, SMS reminders), and API/integrations.
Humans stay in control: drafts, sending and sensitive decisions are reviewed and approved. Receipt OCR is beta and dictation produces drafts for approval.
Data handling: the application database runs on Hetzner in Nuremberg, all customer files and encrypted external backups are in Cloudflare R2 EU, and text AI processing happens in the EU.
Pricing (net, plus VAT): Light EUR 49/month, Standard 99/month or 990/year, Premium 299/month or 2,990/year with AI phone, inbox agent and appointments included. Modules from EUR 9/month. Bundles: Starter 119/month, Reception Complete 209 instead of 237/month. 14-day free trial. Available in German, English and French.
Who Is the Company Behind Griffi by n3tz?
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Seller: n3tz
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Year Founded: 2017
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HQ Location: Völklingen, DE
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LinkedIn® Page: www.linkedin.com
1 employees on LinkedIn®