The support is the best feature because they are very quick to respond! Also, the resources.

The labeling of tasks, options, processes doesn't leave you guessing where you are going. I have worked in multiple EDMSs that use their own verbiage, making the build of the system and general user navigation extremely difficult. I also love the support we receive whenever we have questions or would like to build on a process. The Helpdesk is quick to respond and available for discussion. The slow release of AI capabilities has been fantastic. They give time for feedback and allow you to decide which AI systems you want to implement.

With ZenQMS we improved our QA work in terms of monitoring and performance. The workload of the QA-Manager was reduced when changing from a paperbased QMS to ZenQMS. The Dashboard gives every user a quick overview of open tasks. As QA Manager I have also access to the entire company and can monitore everything very easily. Monitoring of trainings is much easier for the Training Manager as well as for the managers. Courses according to job functions can be built which is very helpful for the on-boarding process. Review of documents can easily be done directly in ZenQMS and after the approval, trainings are sent automatically - no need for paperwork anymore! ZenQMS is an intuitive QA-tool which can be used by standard users without intensive training. Shortly after implementation, colleagues started to think how they could use ZenQMS for their work, e.g. approval of calibration certificates for which we build an easy workflow. The now possible integration of Okta or Salesforce is an interesting option which will be checked out in future.