1. Very easy and intuitive to use, straightforward to customise processes that are relevant to your business and to create and modify worflows 2. Offers the possibility to have different processes for different parts of the business 3. Implementation process is quick and focused, with a state of the art validation approach 4. Close and very responsive customer support 5. Price extremely competitive

The first thing to mention is the excellent customer support, thoughout validation and continuing into routine use. The team were *so* responsive to general queries and and technical issues alike. I really felt like my little account of half a dozen users mattered to them. Also, the pricing model was so transparant - with access included from the off to all modules, which made it an incentive to implement them all. We took our entire quality system completely paperless in less than a year - documents, QMS processes, supplier management, audits, training, everything! Validation support was also really good, with UAT templates provided, full project manager support throughout, with pricing all agreed up front. Migration of documents into the system was straightford, as was routine usage. I used ZenQMS to create digitally signed QP batch release certificates in an EU GMP Pharma environment, the incortporation of company headers into the templates looked very professional. As a consultant, I've had to interact with plenty of other 'big name' QMS systems, but none were as easy to use and configure as ZenQMS. There are some really useful features - the word search feature in particular was extremely powerful and useful to filter documents or records with the term in question. And the flexibility and ease of setting up your own workflows in the devations / changes modules was excellent - you can use these for just about anything from logbooks to risk assessments, and any other QMS process in between. Once you've grasped assigning 'tasks' to the right workflow stage, it's a breeze. Last thing - as a cloud based SaaS, the ability to schedule a full download into pdf format of every record you have in the system was a massive benefit for business continuity, and all the other concerns that go with hosting GMP records in the cloud.

The UI can be very straight forward, intuitive and the help-desk is extremely responsive and helpful especially as a daily user. Implementing and integrating the system is well-supported.