It's user friendly. When I began everything was easy explained which made it easy to use. After trying out different programs what I like about Watermelon as well is that you can upload documents, and site maps it reads the correct information when you're training it. Customer Support is ready to help you and to give tips to train the Agent better. The implementation on the website is easy.

We were pleasantly surprised when we received the demo of Watermelon's AI chatbot. This prompted us to almost immediately shut down our own (non-generative) chatbot and continue with Watermelon. After a few simple steps, our AI assistant, "Anouk," was live on our website. Our company, Rijles Zonder Stress (Stressless Driving Lessons), is a franchise with driving schools throughout the Netherlands. We recruit students and (prospective) driving instructors to help us grow. Anouk helps our students and (prospective) driving instructors by answering a wide variety of questions. She was quite good at this from the start, but with continued training, she has only improved. This has resulted in many new registrations from students and (prospective) driving instructors, as well as many new insights that we have used to improve the information on our website. This is also good for our SEO (GEO/AEO) results. We also receive many questions that wouldn't normally reach us (because calling or registering is too big a step), but people are willing to ask chatbot Anouk these questions. In some cases, this even leads to actual registrations. AI chat has become a priority (something we didn't anticipate at the beginning of this year).

If you set it up well, most questions will be answered directly by the Chabot. Saves us a lot of phone calls and emails.