My favorite part about Vtiger is the fact that it's intuitive, easy to use, and a breeze to set up.

I like vTiger because it is quite helpful to manage my clients and potential clients database. The best thing is that vTiger allows you to customize its modules and also create your very own ones. vTiger has enough features to meet your CRM requirements, including: *Following a sales funnel from the opportunity until the Invoicing process *Capability to integrate easily with other platforms *Print and email templates where you can use the default ones or develop your own using advanced text editors or, if you are well skilled, in HTML using basic CSS you can get awesome templates. *Backtrack: You can always know what your users do in each record *Customer and employee portals: here you can allow your clients and also your employees to have external access to the vTiger platform where you can control and manage what they see there and they have the chance to create tickets or cases as well. *Chat support: It's easy to get support via chat without having to deal with an AI, which in most cases is useless or not helpful at all.

Its a friendly user CRM i use in managing accounts. Like, When I need to get the client details. Creating a proposals for clients. Also, extracting funnel reports gives a lot of convenience.