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VOICEplug

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8 reviews
  • 2 profiles
  • 1 categories
Average star rating
4.3
Serving customers since
2020

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Star Rating

4
4
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VOICEplug Reviews

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Star Rating
4
4
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AA
Amran A.
09/03/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Optimise order taking during rush hours

It has been useful to take orders through VOICEplug AI during the rush hour. The NL implementation results in a rather unburdened ordering process which is always a bonus and the up-selling hints actually increase average order size.
Verified User in Information Technology and Services
GI
Verified User in Information Technology and Services
08/27/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Voiceplug AI- Voice commerce solution

24/7 availability and natural language model
ASAEL M.
AM
ASAEL M.
06/18/2024
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

good voice accessory

serves multiple clients It is very good to increase work

About

Contact

Phone:
+1 650-918-6100
HQ Location:
Palo Alto, US

Social

VOICEplug AI — Automate Every Order. Answer Every Customer. Across Every Channel.

VOICEplug AI is a Voice AI platform purpose-built for restaurants, automating ordering and customer engagement across every channel — phone, drive-thru, kiosk, and reservations — using natural, conversational AI. Phone AI answers every incoming call, takes orders, handles inquiries, communicates promotions, and manages reservations — 24/7, with zero hold times and zero missed calls. Customers simply talk naturally, and the AI understands, responds, and routes the order directly to the POS in real time. Drive-Thru AI replaces the traditional intercom experience with intelligent voice ordering — reducing wait times, increasing order accuracy, and upselling intelligently at every interaction. Kiosk AI brings touchless, voice-powered ordering inside and outside the restaurant — letting customers order naturally at the counter without waiting for staff, reducing queue times and improving throughput. Reservations AI handles table booking requests over the phone and other channels automatically — confirming, modifying, and managing reservations without tying up staff. Across all channels, VOICEplug is trained specifically for restaurant complexity: modifier-heavy menus, combo structures, size variants, coupons, dietary preferences, and multi-language conversations are handled natively. The AI continuously learns from every interaction, getting smarter about your menu, your customers, and their preferences over time. VOICEplug integrates with 50+ restaurant technology systems — POS, online ordering, loyalty, and payment platforms — with no new hardware and no downtime. It supports multiple languages, enabling restaurants to serve a broader, more diverse customer base without additional staffing. Restaurants using VOICEplug capture 100% of customer orders, see 12–25% higher average check sizes through intelligent upselling, reduce order-related labor costs by up to 75%, and build stronger customer loyalty through personalized, remembered experiences. From independent pizzerias to enterprise chains, VOICEplug AI turns every customer touchpoint into a consistent, revenue-generating, staff-free interaction.

Details

Year Founded
2020
Ownership
Privately Held
Website
voiceplug.ai