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USU

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51 reviews
  • 6 profiles
  • 7 categories
Average star rating
4.5
Serving customers since
1977

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USU Software Asset Management

43 reviews

USU is an IT Management software provider headquartered in Boston, MA, specializing in solutions designed to enhance operational efficiency and financial management for mid-market and enterprise organizations across North America and Europe. The company's offerings are tailored to meet the specific needs of various stakeholder groups within IT, Finance, Procurement, Customer Service, and Cloud Operations. By providing system-wide visibility and reducing costs, USU empowers organizations to navigate the complexities of hybrid and multi-cloud environments effectively. Our Product Suite: - IT Asset Management - SaaS Management - Multicloud Monitoring - FinOps - Customer Service Knowledge Management

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USU CSKM (Customer Service Knowledge Management)

8 reviews

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USU SaaS Management

0 reviews

USU SaaS Management gives global enterprises full control over their SaaS and shadow IT. End-to-end discovery, broad integrations and powerful automation provide near real-time usage visibility, cost allocation and forecasting. With enterprise-grade license and renewal management plus benchmarking, ITAM and FinOps teams can optimize spend and strengthen governance in one centralized platform.

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USU FinOps

0 reviews

Cloud optimization software like USU FinOps help you understand your cloud spend and find real savings. Use Virtual Tags to easily set up complex business rules and allocate costs exactly where they belong. As your software and solutions partner, we’ll help you build a strong, end-to-end FinOps strategy that fits your business needs.

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USU Knowledge Management

0 reviews

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Customer Self-Service

0 reviews

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38
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1
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USU Reviews

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Star Rating
38
11
1
1
0
Katherine G.
KG
Katherine G.
Sales Operation Manager
04/30/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Customized Experience, Smooth Integration

I love that USU is customized for our company, allowing us to have our logo and choose the colors and layout we wanted. This makes our company feel like it's ours and gives our employees a sense of having something created for their needs. It helps us answer our daily customer questions in a timely manner. The transition to USU was smooth, which was a relief. Given these aspects, I'd give it a strong recommendation.
DS
Darryl S.
01/15/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Exceptional Reliability and Deep Analysis with Seamless RMM Integration

This monitoring platform delivers a consistent experience on both Mac and PC. The depth of its analysis, along with its overall reliability, is genuinely exceptional. I also appreciate that it can integrate with my RMM and pull the data I need.
SH
Sergio H.
01/13/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Exceptional Analysis and Customization, Exceeds Expectations

The depth and reliability of its analysis truly stand out, making this a product of exceptional quality. It is capable of processing and analyzing data thoroughly, and the tools provided for data ingestion are outstanding. I also value its responsiveness and flexibility, as it enables the creation of customized views tailored to specific requirements.

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HQ Location:
Möglingen, Germany

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What is USU?

We Are USU. We’re a software company focused on IT management. We shape digital transformation and lead the way into the AI era. We help orchestrate complex IT landscapes and develop software solutions that automate IT and service processes while using artificial intelligence to support people in meaningful ways. Our IT management software creates transparency, minimizes risks and helps you realize your full efficiency potential. We believe that technology not only streamlines processes but also empowers people—so teams can work more efficiently, costs go down and innovation thrives. Our vision is to make technology better for people. We know that success isn’t just about software—it’s about understanding people and their needs. That’s what we mean by "empowered by understanding," because understanding is the best foundation for decision-making. For more information, visit our website at https://www.usu.com.

Details

Year Founded
1977
Ownership
ETR: OSP2
Website
www.usu.com