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Ushur

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17 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.4
Serving customers since
2014
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Ushur Reviews

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Lorraine O.
LO
Lorraine O.
07/14/2023
Validated Reviewer
Review source: Organic

Working together to deliver best in class journeys

Ushur actually listen and work together with us to provide intelligent tailored solutions for our customers. The work we have done with the Invisible app, reaching out to customers to support them through a complex journey & giving them instant feedback where there is missing data is going to transform our processes. There is huge opportunity for future scaling & we are very excited to develop this further. Likewise, the future vision and capabilities of the invisible portal will bring a compelling offering to clients while also delivering significant efficiencies in the backoffice. Ushur are very reactive & supportive along the journey. They have a great team that are committed to delivery.
SJ
Sean J.
06/02/2023
Validated Reviewer
Review source: Organic Review from User Profile

An enlightening and collaborative experience with Ushur.

Their speed of development is astonishingly quick. On numerous occasions, we have approached Ushur with a problem statement, and they have returned within several weeks with a usable proof of concept that can be quickly deployed on our platform. Their relationship management is also excellent. They always support you, and any challenges encountered are tackled with the correct level of urgency. You get a real sense they care about your issues and what you are trying to achieve.

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HQ Location:
Santa Clara, California

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What is Ushur?

Ushur is a purpose-built Agentic CX Automation platform designed to streamline journeys across the entire customer lifecycle,  specifically for regulated industries. We set the standard for best-in-class self-service customer experiences, enabling customers to start, navigate, and complete complex requests end to end—without handoffs, callbacks, or loss of context. Designed from the ground up for healthcare, insurance, and financial services, Ushur AI agents operate at the highest levels of security, compliance, auditability, and control, ensuring trust is never compromised. The platform uniquely combines intelligent, agentic automation with seamless human handoff and industry-leading outbound capabilities, enabling proactive, two-way engagement across text, email, voice, and chat. At enterprise scale, Ushur helps organizations improve customer retention and customer growth, while reducing staff burden for customer service and delivering the fastest time to value through a no-code deployment.

Details

Year Founded
2014
Website
www.ushur.com