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Twig.so

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10 reviews
  • 2 profiles
  • 4 categories
Average star rating
4.9
Serving customers since
2022

Profile Name

Star Rating

9
1
0
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Twig.so Reviews

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Star Rating
9
1
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DR
Dan R.
06/27/2024
Validated Reviewer
Review source: Organic

Puts me in the driver seat with AI

Ability to leverage generative AI in a more controlled and trustworthy way. Have more visibility on how the AI is generating answers, and where its coming from. Also have tools to better manage the training to improve the answers over time. It leverages the latest in AI but putting me in the driver seat to minimize ai hallucination/inaccuracies
Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
04/22/2024
Validated Reviewer
Verified Current User
Review source: Organic

Great product, and amazing team

Twig really stands out with their strong core technology, excellent customer support and ability to truly deliver results and cut down our costs when it comes to support. They have fine tuned their tech specifically for hard problems - which really stands out in the noisy world, where everybody seems to make big claims but don't truly deliver. Further, it was easy to integrate in our existing systems
Zach J.
ZJ
Zach J.
03/29/2024
Validated Reviewer
Review source: Organic

Power tool for our CS team

We are a high touch business. One of our competitive advantages is our support desk - so we are very hesitant to outsource that core function to an AI chatbot. This is where Twig excels. It gives our CS team the AI boost, without sacrificing our human touch. It fits into our existing workflow and we've seen the product grow and become more useful over time. Twig has been great to work with.

About

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HQ Location:
San Francisco, US

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What is Twig.so?

Twigso is a customer communication platform designed to integrate various messaging and customer interaction channels into a single interface. By consolidating tools such as live chat, email, and social media messaging, Twigso aims to streamline communication processes for businesses, enhancing their ability to manage and respond to customer inquiries efficiently. The platform is tailored to improve user engagement and facilitate better customer support by providing a cohesive and centralized platform for all customer interactions.

Details

Year Founded
2022
Website
twig.so