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TouchBistro

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108 reviews
  • 2 profiles
  • 3 categories
Average star rating
4.1
Serving customers since
2011
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TouchBistro Restaurant POS

108 reviews

iPad point of sale tableside ordering.

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TouchBistro

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TouchBistro is an all-in-one, cloud-based point-of-sale (POS) and restaurant management system designed to streamline operations for food service establishments. Tailored for restaurants, bars, cafés, and food trucks, it integrates essential front-of-house, back-of-house, and guest engagement solutions into a single, user-friendly platform. By offering tools such as tableside ordering, inventory management, staff scheduling, and customer loyalty programs, TouchBistro empowers restaurateurs to enhance efficiency, improve guest experiences, and boost profitability. Key Features and Functionality: - Point of Sale (POS): A reliable and fast POS system that facilitates order taking, bill splitting, and payment processing, all designed to improve service speed and accuracy. - Tableside Ordering: Enables servers to take orders directly at the table using mobile devices, reducing errors and enhancing customer interaction. - Inventory Management: Provides real-time tracking of inventory levels, helping to control costs and minimize waste. - Staff Management: Offers tools for scheduling, time tracking, and performance monitoring to optimize labor management. - Customer Engagement: Includes features like loyalty programs, gift cards, and marketing tools to foster customer retention and drive repeat business. - Online Ordering and Reservations: Allows customers to place orders and make reservations through the restaurant's website, expanding reach and convenience. Primary Value and Solutions Provided: TouchBistro addresses the unique challenges faced by the restaurant industry by offering a comprehensive solution that simplifies daily operations. By integrating various functionalities into one platform, it reduces the need for multiple disparate systems, thereby saving time and reducing costs. The system's intuitive design ensures quick staff training and adoption, while its robust reporting and analytics capabilities provide valuable insights into sales, inventory, and employee performance. Ultimately, TouchBistro empowers restaurateurs to focus more on delivering exceptional dining experiences and less on administrative tasks, leading to increased customer satisfaction and business growth.

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Star Rating

73
21
3
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10

TouchBistro Reviews

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Star Rating
73
21
3
1
10
CM
Carlene M.
07/14/2023
Validated Reviewer
Verified Current User
Review source: Organic

Customer Service and V400m Credit Card Processing are terrible

The functionality of the POS table side with iPad minis is great and time saving for servers. This is the only positive feature that we are fully comfortable giving accolades to. This of course is negated by the time that is needed to spend running around trying to find a credit card processor that will work, explaining double-charges to guests due to software issues and assuring them that if there is a double charge which there may or may not be we will resolve it, restarting credit card terminals and iPads in the hope that they will work, and working on customer retention due to the credit card processing issues.
CA
Cory A.
08/31/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

A very good POS system. Almost great.

The mobile app is excellent to keep track of sales on the go. Backend reporting is excellant.
Sunny L.
SL
Sunny L.
Co-Founder / GM at Vantis Management LLC.
07/14/2022
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review

Do not trust the lies

Fixed rate for licensing, easy to sign up and modern looks.

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HQ Location:
Toronto, Canada

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@touchbistro

What is TouchBistro?

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business.

Details

Year Founded
2011