Tiledesk S.r.l.
23 reviews
- 1 profiles
- 5 categories
Average star rating
4.8
Serving customers since
2020
Tiledesk S.r.l. Reviews
DT
dhara t.
CV
Courtney V.
Great product and customer service
I was looking for a chat product that I could use for both my client portal and for my website. I found Tiledesk and it has been perfect for our needs. I love that I can customize the name and photo of the bot as well as the chat pop-up so that it is consistent with our branding. The visual flow builder has also been great and makes it easy to implement and create workflows that make sense for our business and needs. The customer service has also been great. Michele is very responsive and takes the time to listen to what you need and provide a solution. Definitely recommend Tiledesk if you are looking for a chat tool.
AR
Verified User in Retail
Tiledesk is the best option for integrations and communications.
Tiledesk allows us to create different chatbots and use them everywhere, from our website to social media like WhatsApp.
With Tiledesk, we have a single inbox for all messages coming from everywhere, which means we can manage customer communication much faster and be sure that we do not miss any customer inquiries.
By using chatbots and a knowledge base, we could manage more than 80% of customer inquiries using chatbots, and our agents spend their time on the other 20% of inquiries which are more complex or involve dealing with a contract.
This not only saves a lot of time for our agents but also increases our revenue considerably.
About
What is Tiledesk S.r.l.?
Tiledesk Srl is a company that specializes in providing an integrated platform for customer engagement through AI-powered chatbots and live chat solutions. Their platform enables businesses to implement real-time communication with customers across multiple messaging channels, including websites, mobile apps, and popular social media platforms. Tiledesk offers tools for automating customer support, enhancing user interaction, and improving overall customer service efficiency. The company focuses on delivering customizable and scalable solutions for businesses of all sizes to enhance their digital communication strategies.
Details
Year Founded
2020
Website
tiledesk.com