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Teneo.ai

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23 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.5
Serving customers since
2000

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Star Rating

12
10
1
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0

Teneo.ai Reviews

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Star Rating
12
10
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Adhyatm D.
AD
Adhyatm D.
Project Manager at Symphony SummitAI
07/26/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Best for Cost effective LLM Management

I am happy that it enables orchestration across large language models (LLMs), retrieval‑augmented generation (RAG), and specialized AI agents for full conversational automation. The platform empowers businesses to automate L1 support with industry-leading precision while reducing cost per interaction by as much as 98%. By dynamically routing queries—sending high-complexity requests to powerful models and simpler tasks to lean variants—Teneo claims cost reductions of up to 98% without compromising quality. Teneo Studio has no‑code, low‑code, and pro‑code interfaces for building conversational workflows, suitable for both business users and developers.
Surya M.
SM
Surya M.
04/25/2025
Validated Reviewer
Review source: Organic

Very powerful and flexible product with lots of in-built capabilities for larger enterprises

As a solution provider, we liked the control and flexibility that Teneo.ai offers, you can pretty much integrate any external applications (e.g Contact Centres, Multi-channel, Gen AI). Packed with many in-build tools and capabilities we can build, optimize and scale conversation AI applications at a lightning speed. Intuitive GUI facility to design conversational flows The optimization tools are another level (session viewer, TQL facility). The behind the product is awesome, exceptional support.
Rémy S.
RS
Rémy S.
Senior Technical Engineer at Telefónica Deutschland
12/09/2024
Validated Reviewer
Verified Current User
Review source: Organic

Powerfull and mature bot framework

SaaS solution Great support from the company Decades of experience in bot programming brings a lot of out-of-the-box features to make the developer's life easier. Web-GUI or fat clients avaialbel. Flow are easy to build in the graphical interface. Backend integration is easy based on groovy scripts

About

Contact

Phone:
+34 93 245 13 01
HQ Location:
Stockholm, SE

Social

@teneo_ai

What is Teneo.ai?

Teneo.ai<https://teneo.ai/> is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments. Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Centre concept. This approach delivers tangible ROI through lower cost as contact centre agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment. Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai<https://teneo.ai/> has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact centre platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service. Learn more at www.teneo.ai<http://www.teneo.ai/>.

Details

Year Founded
2000
Ownership
STO: ASAI
Website
www.teneo.ai