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Teleperformance

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20 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.1
#1 in 1 categories
Grid® leader
Serving customers since
1978

Profile Name

Star Rating

9
8
2
1
0

Teleperformance Reviews

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Profile Name
Star Rating
9
8
2
1
0
Verified User in Consumer Services
OC
Verified User in Consumer Services
07/14/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Unraveling the Pros and Cons of a Customer Experience Powerhouse"

Global Presence: Teleperformance has an extensive global footprint, with operations in numerous countries. This allows them to offer multilingual support and cater to diverse customer bases worldwide. Their global presence enables businesses to expand their reach and effectively serve customers in different regions. Industry Expertise: Teleperformance has established itself as a leader in the customer experience management industry. They have deep industry knowledge and expertise, gained through years of experience working with clients across various sectors. This expertise helps them provide tailored solutions and best practices to address specific industry challenges. Advanced Technology: Teleperformance invests in advanced technologies and innovation to enhance their service offerings. They leverage AI, automation, analytics, and omnichannel platforms to improve operational efficiency, deliver personalized customer experiences, and stay at the forefront of industry trends. Their technological capabilities are often praised for their positive impact on customer service.
AS
Aditya Kumar S.
07/13/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

"Excellent work environment & good growth opportunity Teleperformance offering"

I liked: 1. Their working environment 2. Time flexibility 3. Their Infrastructure 4. Policies for women safety & policies for employee safety are too good and HR are behaving too politely.
Verified User in Consumer Services
TC
Verified User in Consumer Services
12/10/2021
Validated Reviewer
Review source: G2 invite
Incentivized Review

The Good the Bad and the TRUTH

I liked that they were quick to help anyone in need. I loved that if you needed to talk, even if it were not about work, the supervisors would pull you to the side—pleasant and helpful people.

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HQ Location:
Paris, Île-de-France

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What is Teleperformance?

Teleperformance is a global leader in outsourced omnichannel customer experience management. Established in 1978, the company provides a range of services, including customer care, technical support, customer acquisition, digital solutions, analytics, and back-office services. Teleperformance serves numerous industries, such as telecommunications, healthcare, banking, travel, and retail, by delivering tailored solutions to enhance customer engagement. With its extensive global footprint, the company operates in over 80 countries and supports interactions in more than 265 languages and dialects.

Details

Year Founded
1978
Ownership
EPA: TEP