Having 9-box views and successor information in the same system as performance history has changed the quality of our talent discussions. Calibration is now grounded in accumulated feedback and goal progress rather than recollection. Pulling a readiness view for a critical role is fast enough to support real-time conversation instead of waiting for an updated slide deck.

Shared agendas and the ability to carry action items forward have made 1:1s more consistent across our management population. Talking points no longer disappear between sessions, and both parties arrive better prepared. Because the experience sits inside Teams and draws from Outlook, managers have adopted the cadence more readily than with prior tools.

Seeing company objectives cascade into team and individual goals in one view has clarified priorities across departments. Progress updates happen directly in Teams, so check-ins feel like normal work rather than an extra system to open. Leadership can review alignment themselves, which has reduced the volume of status requests that used to land on HR.