I like how intuitive tawk.to is. We have integrated this tool into our website and wanted to help customers touch base in case of urgent need and tawk.to works really well for us. Right now we are able to help our customer via chat anytime. And we also were able to create some auto-replies.

The UX is better than the competition and made me test the service.

It is user-friendliness and cost-effective. The easy setup, customization options, and the fact that it offers a robust free plan make it accessible to businesses of all sizes. It's like having a 24/7 support team without a lot investment. The ability to engage with customers in real-time and gain valuable insights about website visitors is truly invaluable. Before tawk.to I used to thought that it would be very expensive so I never researched about it but my hosting company suggested me to try once & twak.to is awesome. My favourite is Automation Bot in free plan. I have integrated it with my Web Hosting providing website (Host Harbor). I am using it everyday, Since when I started to use it I can now track visitors activity & then priotize which page needs more attention.