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SurveySensum

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4.6 out of 5 stars
38 reviews
  • 2 profiles
  • 3 categories
Average star rating
4.6
Serving customers since
2018

Profile Name

Star Rating

31
7
0
0
0

SurveySensum Reviews

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Profile Name
Star Rating
31
7
0
0
0
Prem S.
PS
Prem S.
Product Innovator || Enabling Technology Teams to Discover & Deliver Unique Value Propositions
07/16/2022
Validated Reviewer
Verified Current User
Review source: Organic

Gauging customer loyalty by creating NPS surveys has become easy

|SurveySensum
I get an alert as soon as detractors fill the survey and this helps me to contact them immediately and resolve their issues. This approach has boosted our organization's NPS.
Anchit G.
AG
Anchit G.
Tech Lead at Vichara Technologies
06/25/2022
Validated Reviewer
Verified Current User
Review source: Organic

Mature product with great support team

|SurveySensum
Custom integration with our app, insightful dashboard, and an excellent support team.
Aileen D.
AD
Aileen D.
Listener | Speaker | #CEHX | Founder Value Driven Brand & Aileen Day Advisory | CCXP | Forbes Coaches Council Member
04/13/2022
Validated Reviewer
Verified Current User
Review source: Organic

You Don't Need Qualtrics When You Have SurveySensum

|SurveySensum
As a CCXP, I am a massive advocate of closing the feedback loop, learning about customer insights in an authentic way as well as having a platform that is easy to use and transparent in its reporting, helping to keep me updated on results and customer's insights promptly. The support for SurveySensum has been more than I expected, and the team is wonderfully open to feedback regarding their future roadmap, which is exciting to see. The different survey templates and workflows have become imperative in the process of managing customer survey feedback and understanding where our wins and opportunities are. Having results being so visual through the dashboard, we also now can see our CX metrics are improving with more of the team getting on board to use SurveySensum and engaging with real-time feedback and insights coming through the platform.

About

Contact

HQ Location:
Jakarta Selatan, DKI Jakarta

Social

@SurveySensum

What is SurveySensum?

SurveySensum is a customer experience management platform designed to help businesses gather and analyze customer feedback efficiently. Utilizing advanced technologies such as AI and machine learning, it offers tools for creating surveys, collecting insights, and delivering actionable data to improve customer satisfaction and loyalty. The platform specializes in simplifying the process of capturing customer feedback across various touchpoints, enabling organizations to respond to customer needs quickly and effectively.

Details

Year Founded
2018