SurveySensum
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SurveySensum is an intuitive survey platform to get actionable data & meaningful insight for your business.
AI Text Analytics Software – Revolutionize Your VOC Analysis Turn 10,000 pieces of customer feedback into actionable insights — in just 5 minutes with 99% accuracy. SurveySensum’s AI-powered Text Analytics Software helps businesses automatically identify customer issues, sentiment, and emerging themes from open-ended feedback across channels like chat, emails, product reviews, social media, and call transcripts. Unlike traditional manual tagging tools, SurveySensum’s AI eliminates repetitive work and delivers high-accuracy, real-time insights — so you can make faster decisions and act on what matters most. The platform also allows you to refine and train the AI model with custom tags for better precision and control. Whether you're running NPS, CSAT, or Voice of Customer (VoC) programs, this tool helps CX, product, and marketing teams uncover key drivers of satisfaction and dissatisfaction — instantly.
SurveySensum Reviews
Deepak K.
working as RBM in Cipla LtdReview the new system
Prem S.
Product Innovator || Enabling Technology Teams to Discover & Deliver Unique Value PropositionsGauging customer loyalty by creating NPS surveys has become easy
Anchit G.
Tech Lead at Vichara TechnologiesMature product with great support team
About
What is SurveySensum?
SurveySensum is a customer experience management platform designed to help businesses gather and analyze customer feedback efficiently. Utilizing advanced technologies such as AI and machine learning, it offers tools for creating surveys, collecting insights, and delivering actionable data to improve customer satisfaction and loyalty. The platform specializes in simplifying the process of capturing customer feedback across various touchpoints, enabling organizations to respond to customer needs quickly and effectively.