Squaretalk
151 reviews
- 1 profiles
- 7 categories
Average star rating
4.8
Serving customers since
2010
Squaretalk Reviews
MS
Meetali S.
IT & Security Program ManagerMid-Market (51-1000 emp.)Internal chat reduces unnecessary call transfers
The internal chat makes it easy for agents to reach out to colleagues or supervisors for help without leaving the platform. This is especially helpful when an agent needs a quick answer during a customer conversation and wants to avoid putting the caller on hold or transferring them unnecessarily.
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Graham C.
Operations DirectorMid-Market (51-1000 emp.)Stronger Control over our Contact Center
The access controls, custom roles, audit logs, and call-recording options give us much better oversight of how customer data and conversations are handled. We can restrict what different teams are able to view, keep an eye on activity, and review recordings when needed. The platform also supports secure access for distributed employees, which helps us maintain consistent controls across locations.
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Anushkka M.
Senior Sales ManagerMid-Market (51-1000 emp.)More Productive Candidate Outreach
The new Power Dialer feature has made candidate outreach far more structured for our recruitment team. Recruiters no longer have to work through call lists manually or figure out who to contact next. During each conversation, the relevant candidate details, notes, and campaign script are right there, and agents can record the outcome and complete their wrap-up without leaving the workflow.
About
What is Squaretalk?
Squaretalk is a dynamic, cloud-based communications platform designed to empower businesses to talk and engage with customers seamlessly and effectively. We equip growing companies with VoIP solutions, so sales and support teams can focus on building relationships and driving results. With our worldwide telephony service, we provide local numbers for over 150 countries. Combined with the ability to integrate within the systems our customers are already using, we focus on enabling businesses to scale efficiently and deliver a unified customer experience. Discover how Squaretalk can transform and enhance your communication workflow and boost your team's performance.
Details
Year Founded
2010
Website
squaretalk.com