Squaretalk
148 reviews
- 1 profiles
- 7 categories
Average star rating
4.8
Serving customers since
2010
Squaretalk Reviews
GC
Graham C.
Stronger Control over our Contact Center
The access controls, custom roles, audit logs, and call-recording options give us much better oversight of how customer data and conversations are handled. We can restrict what different teams are able to view, keep an eye on activity, and review recordings when needed. The platform also supports secure access for distributed employees, which helps us maintain consistent controls across locations.
AM
Anushkka M.
More Productive Candidate Outreach
The new Power Dialer feature has made candidate outreach far more structured for our recruitment team. Recruiters no longer have to work through call lists manually or figure out who to contact next. During each conversation, the relevant candidate details, notes, and campaign script are right there, and agents can record the outcome and complete their wrap-up without leaving the workflow.
DM
Donaggio M.
Better Collections Coverage Without Adding Staff
The predictive dialer is extremely effective for managing high-volume collections campaigns. It keeps agents connected to live conversations, while the monitoring tools give supervisors real-time visibility into pacing, agent activity, and campaign outcomes. Call recordings and detailed dispositions are also valuable for compliance and quality control.
About
What is Squaretalk?
Squaretalk is a dynamic, cloud-based communications platform designed to empower businesses to talk and engage with customers seamlessly and effectively. We equip growing companies with VoIP solutions, so sales and support teams can focus on building relationships and driving results. With our worldwide telephony service, we provide local numbers for over 150 countries. Combined with the ability to integrate within the systems our customers are already using, we focus on enabling businesses to scale efficiently and deliver a unified customer experience. Discover how Squaretalk can transform and enhance your communication workflow and boost your team's performance.
Details
Year Founded
2010
Website
squaretalk.com