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Sprout Social

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7,423 reviews
  • 4 profiles
  • 11 categories
Average star rating
4.4
#1 in 17 categories
Grid® leader
Serving customers since
2010

Sprout Social Solutions

Discover ready-made solutions that bring related products, reviews, and resources together in one place.

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Sprout Social Platform

Maximize Social ROI with Sprout Social's All-in-One Platform

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Star Rating

4579
2420
323
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42

Sprout Social Reviews

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Profile Name
Star Rating
4579
2420
323
59
42
Verified User in Manufacturing
UM
Verified User in Manufacturing
08/11/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Helpful tool but beware their support & cancellation practices

I like that Sprout is very user friendly, helps me know when to post content and has solid metrics. The AI/Intelligence is also quite smart.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
08/11/2026
Validated Reviewer
Verified Current User
Review source: G2 invite

One Place to Manage Posts, Messages, and Engagement with Sprout Social

The best about Sprout Social is it provides one place to manage social media posts, messages, and engagement across different platforms.
Verified User in Entertainment
UE
Verified User in Entertainment
08/11/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Efficient for Social Support, Needs Better Filtering

I like that I don't need to log into multiple platforms because Sprout Social is integrated with our client tool. It monitors keywords, allows cases to be automatically assigned to the right queue and language, which can improve our response rate. I appreciate the ability to leave internal notes. I also enjoy the conversation history feature and how it gathers all comments in one place, making it easier to see the entire conversation without checking the social platform separately. This helps us avoid repetitive responses and allows us to pick up conversations from the middle, which is especially helpful when the volume of interactions increases. It also helps us understand the context within one thread so we can offer more personalized and better responses, improving the support experience. Additionally, the setup of Sprout Social is intuitive, even though we initially experienced some access errors that were resolved over time.

About

Contact

Phone:
+1-866-878-3231
HQ Location:
Chicago, IL

Social

@SproutSocial

What is Sprout Social?

Sprout Social is a leading AI-powered social intelligence platform, built on the belief that All Business is Social℠. Powered by Trellis, Sprout’s proprietary AI agent, the platform transforms real-time social media signals into actionable insights that drive business forward. Consistently recognized as a top software by G2, Sprout enables brands to deliver smarter, faster business impact through a suite of solutions including comprehensive publishing and engagement, customer care, influencer marketing, advocacy and predictive media intelligence. Sprout’s software operates across all major social networks and digital platforms. For more information about Sprout Social (NASDAQ: SPT), visit sproutsocial.com.

Details

Year Founded
2010
Ownership
NASDAQ: SPT