Can easily setup to capture user feedback on certain new feature release. We also use this tool to capture our company overall NPS score and the feedback we received from our customer is very useful and insightful. I appreciate the ability to setup recording on user navigation around our platform without much involvement from tech support

I mainly use Sprig to learn about our customers at each stage of the product life cycle, getting product feedback to validate new feature launches. It makes it faster and easier to recognize customer pain points and target issues. I appreciate how Sprig takes the guesswork out of product decisions, as it helps spot trends and identify action points that drive the right changes. I love how simple Sprig makes study creation and launches, allowing me to quickly create surveys and run multiple studies at a time and also run the timely NPS surveys. The AI-generated summaries are incredibly useful, capturing frequent themes, recognizing customer pain, and aiding in making deliberate decisions based on feedback. The in-built integrations with tools like Zapier and Slack provide real-time data sharing and convenience in connecting with customers. The setup of Sprig was very easy and straightforward, allowing us to start running surveys and gathering feedback right away.

The UI/UX are useful in terms of setting up surveys, it's very convenient to add multiple question types to see previews of all it all works together. Performance is snappy for our use cases, it looks and feels native to the apps and websites and there's minimal delay in testing to see the survey data on the website. Onboarding is convenient with OKTA, it's very quick to add new users to the Sprig tools for them to add surveys and see survey results.