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Social Intents

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11 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.4
Serving customers since
2015
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Social Intents Reviews

Review Filters
Profile Name
Star Rating
8
2
1
0
0
Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
09/28/2021
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Easy to set up, though less customizable than others

Setup was incredibly simple - developer was able to do it in a day, adjust to our branding, get it integrated with Slack. I was able to set the rules on when it would run, set up defaults, invite others to help manage the queue of questions. All very straightforward.
Verified User in Computer Software
AC
Verified User in Computer Software
09/09/2021
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Live chat that integrates with your other software solutions

I like that I can chat via my Slack app instead of having an additional window open.

About

Contact

HQ Location:
Atlanta, GA

Social

@socialintents

What is Social Intents?

Social Intents is a software company that makes AI customer support and live chat software. Its platform lets customer service and sales teams answer website visitors, WhatsApp, SMS, and email directly from Microsoft Teams, Slack, Google Chat, Zoom, and Webex, or from the Social Intents web dashboard if they prefer a standalone agent console. AI customer agents powered by ChatGPT, Claude, or Google Gemini answer routine questions instantly and hand off to human agents when it matters. Teams can also run the AI chatbot standalone to automate support and lead capture at scale. Founded in 2015, Social Intents serves over 50,000 businesses of all sizes, from small teams to large organizations with flat pricing and unlimited agents. Social Intents makes customer support software, not social media management tools.

Details

Year Founded
2015