I like how intuitive and user-friendly Small Improvements is, making it easy for staff to give and receive feedback without a complicated process. I appreciate the flexibility of the platform—it allows us to customize feedback and performance reviews to meet our team’s needs. I like that it fosters ongoing feedback and reflection rather than limiting feedback to just formal review cycles. Customer support has been incredible. Alec has been there with us every step of the way.

The support and partnership we receive from Lindsay Sanders and her team are unmatched. Lindsay approaches every question with thoughtfulness, and her ability to solve problems and guide us through platform features has made a significant difference for our team. As we expand awareness and training around Small Improvements, Lindsay has played a key role in helping us promote the tool and unlock its full potential. We are especially excited to partner on 9-box assessments—this is a game changer for our managers and makes development planning much more streamlined and actionable. Her team matches her high level of service, stepping in seamlessly whenever needed.

We’ve been using Small Improvements for 10 years for team performance management, and it continues to be an outstanding solution. The platform is easy to use, highly reliable, and integrates well with our HR tools. Setting up review cycles is simple, and department heads can easily manage their own customized reviews. What truly sets Small Improvements apart is the exceptional customer support — always thoughtful, responsive, and genuinely helpful. After a decade of use, we can confidently say it’s one of the most reliable and supportive services we’ve worked with.