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Skalin

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31 reviews
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Average star rating
4.9
Serving customers since
2020
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Skalin

31 reviews

Skalin calculates your customer health score and alerts you as needed. With Skalin, your team can be more proactive, save time, and generate more revenue. 1️⃣ 𝗔𝗻 𝗮𝗹𝗹-𝗶𝗻-𝗼𝗻𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘈𝘭𝘭 𝘺𝘰𝘶𝘳 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘥𝘢𝘵𝘢 𝘢𝘤𝘤𝘦𝘴𝘴𝘪𝘣𝘭𝘦 𝘰𝘯 𝘰𝘯𝘦 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮 𝘵𝘩𝘢𝘯𝘬𝘴 𝘵𝘰 𝘰𝘶𝘳 𝘯𝘢𝘵𝘪𝘷𝘦 𝘪𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘪𝘰𝘯𝘴. ✔️ 360° customer view: View key information at a glance from your CRM, email, and your application’s back office. ✔️ User engagement metrics: Identify your platform’s active users and see who is moving away from your product. ✔️ Time savings: No more having to log tracking data manually! Our customers save an average of 4 hours each week. 2️⃣ 𝗛𝗲𝗮𝗹𝘁𝗵 𝘀𝗰𝗼𝗿𝗲 𝘁𝗼 𝗽𝗿𝗲𝘃𝗲𝗻𝘁 𝗰𝗵𝘂𝗿𝗻 𝗮𝗻𝗱 𝗯𝗼𝗼𝘀𝘁 𝘂𝗽𝘀𝗲𝗹𝗹𝗶𝗻𝗴 𝘖𝘶𝘳 𝘈𝘐 𝘥𝘦𝘵𝘦𝘤𝘵𝘴 𝘵𝘩𝘳𝘦𝘢𝘵𝘴 𝘢𝘯𝘥 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘸𝘪𝘵𝘩𝘪𝘯 𝘺𝘰𝘶𝘳 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘱𝘰𝘳𝘵𝘧𝘰𝘭𝘪𝘰. ✔️ Easy to set up: Our score detects the variables that really matter and automatically calibrates the algorithm for each customer segment. ✔️ Easy to customize: Our algorithms can factor in specific business indicators to narrow in on what matters to your users. ✔️ Quick return on investment: Proven results within just 3 weeks of activation. 3️⃣ 𝗦𝗺𝗮𝗿𝘁 𝗮𝗹𝗲𝗿𝘁𝘀 𝗳𝗼𝗿 𝘀𝗵𝗶𝗳𝘁𝗶𝗻𝗴 𝗳𝗿𝗼𝗺 𝗿𝗲𝗮𝗰𝘁𝗶𝘃𝗲 𝘁𝗼 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝘖𝘶𝘳 𝘚𝘮𝘢𝘳𝘵 𝘈𝘨𝘦𝘯𝘵 𝘥𝘦𝘵𝘦𝘤𝘵𝘴 𝘤𝘩𝘢𝘯𝘨𝘦𝘴 𝘪𝘯 𝘵𝘩𝘦 𝘴𝘵𝘢𝘵𝘶𝘴 𝘰𝘧 𝘺𝘰𝘶𝘳 𝘢𝘤𝘤𝘰𝘶𝘯𝘵𝘴 𝘢𝘯𝘥 𝘬𝘦𝘦𝘱𝘴 𝘺𝘰𝘶 𝘪𝘯 𝘵𝘩𝘦 𝘬𝘯𝘰𝘸. ✔️ Custom alerts: Detect risky behaviors and send notifications the way that works for you. Get reminders about key deadlines. ✔️ Performance reports: Create consistency in your user monitoring, safeguard your future revenue, and reach your targets. ✔️ Collaboration: Share your account strategies easily with the entire team. Effortlessly keep your CEO in the loop.

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Verified User in Computer Software
AC
Verified User in Computer Software
04/29/2024
Validated Reviewer
Verified Current User
Review source: Organic

SKALIN became the "real" reference views of our customers for daytoday, monthly or quaterly review

very smooth for implementation with our existing tools (Hubspot/zendesk/0365) - 1 day for integration without dev. competency except for tracking usage API. 1h to train my team and very intuitive to use. Customer Support really available and accurate My team use SKALIN for the day to day business and monthly or quaterly review
Nicolas H.
NH
Nicolas H.
04/15/2024
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

The ideal tool for Customer Success!

Skalin is a very good complement to our Hubspot CRM, which was not sufficient for us to have a precise idea of the health of our accounts and to detect alert points. Additionally, the team is really attentive to our feedback and the product evolves quickly. The highlights: - The focus on the needs of the Customer Success team. - The ability to weight a client's score with multiple criteria. - The responsiveness and availability of the team, and the fact that it is a French company. - The tracking of the different phases of onboarding and run for each client.
Verified User in Consumer Services
UC
Verified User in Consumer Services
04/12/2024
Validated Reviewer
Review source: Organic

Great CSM tool

We've been using Skalin for a few months now, and we are extremely satisfied with it. It has allowed us to organise our CSM team effectively and maintain 360° visibility of all our accounts. No more spreadsheets and HubSpot.

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HQ Location:
Paris, FR

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What is Skalin?

Skalin is an AI-powered Customer Success Platform built for Mid-Market B2B SaaS teams. It connects to your existing stack, unifies scattered customer data into one intelligent view, and detects churn risk early — 3 to 4 weeks before an account goes cold. Your CS team gets the clarity to work proactively, save time on admin, and grow revenue across their portfolio, without adding headcount. Live in under a month, no dedicated admin required. Among the top-rated CS platforms on G2.

Details

Year Founded
2020
Website
www.skalin.io