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Skalin

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31 reviews
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4.9
Serving customers since
2020
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Skalin

31 reviews

Skalin calculates your customer health score and alerts you as needed. With Skalin, your team can be more proactive, save time, and generate more revenue. 1️⃣ 𝗔𝗻 𝗮𝗹𝗹-𝗶𝗻-𝗼𝗻𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘈𝘭𝘭 𝘺𝘰𝘶𝘳 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘥𝘢𝘵𝘢 𝘢𝘤𝘤𝘦𝘴𝘴𝘪𝘣𝘭𝘦 𝘰𝘯 𝘰𝘯𝘦 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮 𝘵𝘩𝘢𝘯𝘬𝘴 𝘵𝘰 𝘰𝘶𝘳 𝘯𝘢𝘵𝘪𝘷𝘦 𝘪𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘪𝘰𝘯𝘴. ✔️ 360° customer view: View key information at a glance from your CRM, email, and your application’s back office. ✔️ User engagement metrics: Identify your platform’s active users and see who is moving away from your product. ✔️ Time savings: No more having to log tracking data manually! Our customers save an average of 4 hours each week. 2️⃣ 𝗛𝗲𝗮𝗹𝘁𝗵 𝘀𝗰𝗼𝗿𝗲 𝘁𝗼 𝗽𝗿𝗲𝘃𝗲𝗻𝘁 𝗰𝗵𝘂𝗿𝗻 𝗮𝗻𝗱 𝗯𝗼𝗼𝘀𝘁 𝘂𝗽𝘀𝗲𝗹𝗹𝗶𝗻𝗴 𝘖𝘶𝘳 𝘈𝘐 𝘥𝘦𝘵𝘦𝘤𝘵𝘴 𝘵𝘩𝘳𝘦𝘢𝘵𝘴 𝘢𝘯𝘥 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘸𝘪𝘵𝘩𝘪𝘯 𝘺𝘰𝘶𝘳 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘱𝘰𝘳𝘵𝘧𝘰𝘭𝘪𝘰. ✔️ Easy to set up: Our score detects the variables that really matter and automatically calibrates the algorithm for each customer segment. ✔️ Easy to customize: Our algorithms can factor in specific business indicators to narrow in on what matters to your users. ✔️ Quick return on investment: Proven results within just 3 weeks of activation. 3️⃣ 𝗦𝗺𝗮𝗿𝘁 𝗮𝗹𝗲𝗿𝘁𝘀 𝗳𝗼𝗿 𝘀𝗵𝗶𝗳𝘁𝗶𝗻𝗴 𝗳𝗿𝗼𝗺 𝗿𝗲𝗮𝗰𝘁𝗶𝘃𝗲 𝘁𝗼 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝘖𝘶𝘳 𝘚𝘮𝘢𝘳𝘵 𝘈𝘨𝘦𝘯𝘵 𝘥𝘦𝘵𝘦𝘤𝘵𝘴 𝘤𝘩𝘢𝘯𝘨𝘦𝘴 𝘪𝘯 𝘵𝘩𝘦 𝘴𝘵𝘢𝘵𝘶𝘴 𝘰𝘧 𝘺𝘰𝘶𝘳 𝘢𝘤𝘤𝘰𝘶𝘯𝘵𝘴 𝘢𝘯𝘥 𝘬𝘦𝘦𝘱𝘴 𝘺𝘰𝘶 𝘪𝘯 𝘵𝘩𝘦 𝘬𝘯𝘰𝘸. ✔️ Custom alerts: Detect risky behaviors and send notifications the way that works for you. Get reminders about key deadlines. ✔️ Performance reports: Create consistency in your user monitoring, safeguard your future revenue, and reach your targets. ✔️ Collaboration: Share your account strategies easily with the entire team. Effortlessly keep your CEO in the loop.

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Skalin Reviews

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Verified User in Computer Software
UC
Verified User in Computer Software
03/14/2025
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Skalin = a top-notch CS dashboard + an editor attentive to its clients.

We have recently started using the solution and are not yet taking advantage of all its features (only due to lack of time and not because of the product), but the contribution of Skalin to our daily operations is quite immediate. For a solution provider that is mostly on-premise, centralizing customer information scattered across different systems (CRM, DMS, emails, etc.) is a challenge that Skalin allows us to address in a simple and quick way. The support for implementing the solution was perfect (the frequency of contact and responsiveness to answer questions was perfectly balanced).
Guillaume C.
GC
Guillaume C.
05/30/2024
Validated Reviewer
Verified Current User
Review source: Organic

An absolute must-have for CS teams

Game Changer for our CSM job. Centralising all the information we need to perform our Customer Success function, on a platform that's easy to deploy and use on a day-to-day basis.
Becky R.
BR
Becky R.
05/27/2024
Validated Reviewer
Verified Current User
Review source: Organic

Great Customer Success platform

Customer Success Managers value the reports they receive in their newsletters, allowing them to prioritize their actions. From a management perspective, it's straightforward to update, configure, and import data. Most importantly, the ability for us to change the health score criteria on our own allows us to make adjustments as needed, without having to ask Skalin for help every time. Skalin is exceptionally user-friendly. Its simplicity ensures quick set-up and implementation for both administrators and users. The onboarding team answered our questions quickly. We were able to start using the health score as soon as the criteria were entered.

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HQ Location:
Paris, FR

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What is Skalin?

Skalin is an AI-powered Customer Success Platform built for Mid-Market B2B SaaS teams. It connects to your existing stack, unifies scattered customer data into one intelligent view, and detects churn risk early — 3 to 4 weeks before an account goes cold. Your CS team gets the clarity to work proactively, save time on admin, and grow revenue across their portfolio, without adding headcount. Live in under a month, no dedicated admin required. Among the top-rated CS platforms on G2.

Details

Year Founded
2020
Website
www.skalin.io