Product Avatar Image

Skalin

Show rating breakdown
31 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.9
Serving customers since
2020
Profile Filters

All Products & Services

Product Avatar Image
Skalin

31 reviews

Skalin calculates your customer health score and alerts you as needed. With Skalin, your team can be more proactive, save time, and generate more revenue. 1๏ธโƒฃ ๐—”๐—ป ๐—ฎ๐—น๐—น-๐—ถ๐—ป-๐—ผ๐—ป๐—ฒ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฟ๐—ฒ๐—น๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€๐—ต๐—ถ๐—ฝ๐˜€ ๐—ฝ๐—น๐—ฎ๐˜๐—ณ๐—ผ๐—ฟ๐—บ ๐˜ˆ๐˜ญ๐˜ญ ๐˜บ๐˜ฐ๐˜ถ๐˜ณ ๐˜ค๐˜ถ๐˜ด๐˜ต๐˜ฐ๐˜ฎ๐˜ฆ๐˜ณ ๐˜ฅ๐˜ข๐˜ต๐˜ข ๐˜ข๐˜ค๐˜ค๐˜ฆ๐˜ด๐˜ด๐˜ช๐˜ฃ๐˜ญ๐˜ฆ ๐˜ฐ๐˜ฏ ๐˜ฐ๐˜ฏ๐˜ฆ ๐˜ฑ๐˜ญ๐˜ข๐˜ต๐˜ง๐˜ฐ๐˜ณ๐˜ฎ ๐˜ต๐˜ฉ๐˜ข๐˜ฏ๐˜ฌ๐˜ด ๐˜ต๐˜ฐ ๐˜ฐ๐˜ถ๐˜ณ ๐˜ฏ๐˜ข๐˜ต๐˜ช๐˜ท๐˜ฆ ๐˜ช๐˜ฏ๐˜ต๐˜ฆ๐˜จ๐˜ณ๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ๐˜ด. โœ”๏ธ 360ยฐ customer view: View key information at a glance from your CRM, email, and your applicationโ€™s back office. โœ”๏ธ User engagement metrics: Identify your platformโ€™s active users and see who is moving away from your product. โœ”๏ธ Time savings: No more having to log tracking data manually! Our customers save an average of 4 hours each week. 2๏ธโƒฃ ๐—›๐—ฒ๐—ฎ๐—น๐˜๐—ต ๐˜€๐—ฐ๐—ผ๐—ฟ๐—ฒ ๐˜๐—ผ ๐—ฝ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜ ๐—ฐ๐—ต๐˜‚๐—ฟ๐—ป ๐—ฎ๐—ป๐—ฑ ๐—ฏ๐—ผ๐—ผ๐˜€๐˜ ๐˜‚๐—ฝ๐˜€๐—ฒ๐—น๐—น๐—ถ๐—ป๐—ด ๐˜–๐˜ถ๐˜ณ ๐˜ˆ๐˜ ๐˜ฅ๐˜ฆ๐˜ต๐˜ฆ๐˜ค๐˜ต๐˜ด ๐˜ต๐˜ฉ๐˜ณ๐˜ฆ๐˜ข๐˜ต๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฃ๐˜ถ๐˜ด๐˜ช๐˜ฏ๐˜ฆ๐˜ด๐˜ด ๐˜ฐ๐˜ฑ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต๐˜ถ๐˜ฏ๐˜ช๐˜ต๐˜ช๐˜ฆ๐˜ด ๐˜ธ๐˜ช๐˜ต๐˜ฉ๐˜ช๐˜ฏ ๐˜บ๐˜ฐ๐˜ถ๐˜ณ ๐˜ค๐˜ถ๐˜ด๐˜ต๐˜ฐ๐˜ฎ๐˜ฆ๐˜ณ ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต๐˜ง๐˜ฐ๐˜ญ๐˜ช๐˜ฐ. โœ”๏ธ Easy to set up: Our score detects the variables that really matter and automatically calibrates the algorithm for each customer segment. โœ”๏ธ Easy to customize: Our algorithms can factor in specific business indicators to narrow in on what matters to your users. โœ”๏ธ Quick return on investment: Proven results within just 3 weeks of activation. 3๏ธโƒฃ ๐—ฆ๐—บ๐—ฎ๐—ฟ๐˜ ๐—ฎ๐—น๐—ฒ๐—ฟ๐˜๐˜€ ๐—ณ๐—ผ๐—ฟ ๐˜€๐—ต๐—ถ๐—ณ๐˜๐—ถ๐—ป๐—ด ๐—ณ๐—ฟ๐—ผ๐—บ ๐—ฟ๐—ฒ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ ๐˜๐—ผ ๐—ฝ๐—ฟ๐—ผ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ ๐˜–๐˜ถ๐˜ณ ๐˜š๐˜ฎ๐˜ข๐˜ณ๐˜ต ๐˜ˆ๐˜จ๐˜ฆ๐˜ฏ๐˜ต ๐˜ฅ๐˜ฆ๐˜ต๐˜ฆ๐˜ค๐˜ต๐˜ด ๐˜ค๐˜ฉ๐˜ข๐˜ฏ๐˜จ๐˜ฆ๐˜ด ๐˜ช๐˜ฏ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ด๐˜ต๐˜ข๐˜ต๐˜ถ๐˜ด ๐˜ฐ๐˜ง ๐˜บ๐˜ฐ๐˜ถ๐˜ณ ๐˜ข๐˜ค๐˜ค๐˜ฐ๐˜ถ๐˜ฏ๐˜ต๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฌ๐˜ฆ๐˜ฆ๐˜ฑ๐˜ด ๐˜บ๐˜ฐ๐˜ถ ๐˜ช๐˜ฏ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฌ๐˜ฏ๐˜ฐ๐˜ธ. โœ”๏ธ Custom alerts: Detect risky behaviors and send notifications the way that works for you. Get reminders about key deadlines. โœ”๏ธ Performance reports: Create consistency in your user monitoring, safeguard your future revenue, and reach your targets. โœ”๏ธ Collaboration: Share your account strategies easily with the entire team. Effortlessly keep your CEO in the loop.

Profile Name

Star Rating

31
0
0
0
0

Skalin Reviews

Review Filters
Profile Name
Star Rating
31
0
0
0
0
Guillaume P.
GP
Guillaume P.
Customer Success Manager at Eturnity AG
03/19/2024
Validated Reviewer
Review source: Organic

Excellent CS Platform

Excellent CS Platform. Skalin is a comprehensive and powerful tool that streamlines and optimizes customer follow-up, making it an invaluable asset in the day-to-day operations of our teams. I highly recommend it to anyone! Skalin was seamlessly integrated, with rapid connections to various internal tools like Salesforce, Gmail, Zendesk, and BackOffice. The customizable Healthscore provides a quick overview of account health, while the comprehensive history of exchanges and activities offers a holistic view of each account, ideal for personalized customer monitoring. Playbooks automate routine CSM tasks such as usage reminders and interaction prompts, freeing up valuable time for other tasks. Thanks to its user-friendly interface and straightforward design, the tool was swiftly implemented within the team.
Servane D.
SD
Servane D.
03/15/2024
Validated Reviewer
Review source: Organic

Essential in our Custumer success team

Simple, effective customer follow-up. I use it daily, and frankly, I can't imagine working without it. I've configured everything in Skalin to ensure optimal onboarding for all my customers, making it the cornerstone of my daily workflow. The management of playbooks, the display of daily tasks, the ability to create my own customer journeysโ€”all these features are invaluable. Additionally, the recording of customer interactions is clear and concise. The health score provides a quick overview of where the customer stands, while tags offer immediate access to critical customer information. The activity history on each customer file is also incredibly useful. Lastly, the prompt response to every email sent to the team is truly appreciated!
David B.
DB
David B.
04/22/2022
Validated Reviewer
Verified Current User
Review source: Organic

A truly agile solution that fully meets our needs

In addition to the ergonomics of the software which is particularly pleasant, the ease of appropriation and skill development is remarkable. In a few days, Skalin has become the essential tool for managing our CSM activity, but also on a daily basis thanks to the monitoring of actions and immediate access to exchanges with customers as well as their use of our solutions. The follow-up and alert emails sent each week are also very valuable.

About

Contact

HQ Location:
Paris, FR

Social

What is Skalin?

Skalin is an AI-powered Customer Success Platform built for Mid-Market B2B SaaS teams. It connects to your existing stack, unifies scattered customer data into one intelligent view, and detects churn risk early โ€” 3 to 4 weeks before an account goes cold. Your CS team gets the clarity to work proactively, save time on admin, and grow revenue across their portfolio, without adding headcount. Live in under a month, no dedicated admin required. Among the top-rated CS platforms on G2.

Details

Year Founded
2020
Website
www.skalin.io