We only have six full time employees, two of them on customer support, but with thousands of orders per month, it's more than we can handle. Siena is freeing up our customer support team to take the harder tickets and provide better service, while Siena handles the majority of one-touch tickets like order status or setup help. I can't imagine going back to pre-Siena for our customer support. The reviews of the interactions are also frankly higher than our human agents. The speed (less than one minute) definitely has something to do with it. Not to mention, the accuracy is very good in recognizing intent and structuring an appropriate reply.

Responses are accurate, response time is signifcantly reduces, amazing support.

We have been beyond impressed with both the tool and the Siena team! We were initially looking for an AI chatbot solution, and surprised to learn that Siena offers much, much more. The decision to go with Siena was a no brainer. The interface is incredibly intuitive to use, and the team at Siena has been accessible and hands on throughout the implementation process (Lisa, Andrei and Mike have been wonderful!). The fact that they were willing and able to build a customized integration for our subscription tool was awesome! We have been pleased with just how empathic and human-like the personas are. Within a matter of weeks, our automation rate was approaching a surprising 60%. And as an added bonus, our CSAT score remained above a 90%, even during the early stages of implementation. Our first reply times have also improved. We're so excited to continue to train the tool and refine responses. Using Siena for social media response is our next big unlock!