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Siena Labs

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28 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.8
Serving customers since
2022
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Siena Labs Reviews

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Profile Name
Star Rating
26
1
1
0
0
Verified User in Cosmetics
AC
Verified User in Cosmetics
11/05/2024
Validated Reviewer
Verified Current User
Review source: Organic

Amazing for customer service all around!

I think that Siena is great for businesses who get the same questions everyday from customers. We love that we can train Siena like an agent and that she can take care of the easy responses (and some tougher ones) so our agents can focus on other inquiries.
Nate B.
NB
Nate B.
10/15/2024
Validated Reviewer
Verified Current User
Review source: Organic

Good 93% of the time, really bad the other 7%.

For the most part, Siena answers tickets well. She's able to give accurate information to customers to those who ask for it, as well sends tickets to human support when she finds she can't support them.
Verified User in Retail
AR
Verified User in Retail
10/08/2024
Validated Reviewer
Verified Current User
Review source: Organic

Siena is fun

I love how user friendly the interface is. It's really easy to make automations and i really love how you can test automations in the playground.

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HQ Location:
New York

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What is Siena Labs?

Siena Labs Inc is a dynamic and innovative technology company that specializes in delivering cutting-edge solutions designed to enhance customer experiences and drive business growth. Their offerings include advanced customer interaction tools, data analytics, and tailored software solutions that are built to meet the specific needs of their clients. The focus of Siena Labs is on leveraging technology to streamline operations, increase efficiency, and provide actionable insights that businesses can use to make informed decisions. With their user-friendly platform accessible at https://siena.cx, Siena Labs Inc simplifies complex processes and enables companies to better connect with their customers and optimize their service delivery.

Details

Year Founded
2022
Website
siena.cx