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ShipMonk

Show rating breakdown
3.3 out of 5 stars
49 reviews
  • 2 profiles
  • 9 categories
Average star rating
3.3
Serving customers since
2014

Profile Name

Star Rating

26
8
1
1
13

ShipMonk Reviews

Review Filters
Profile Name
Star Rating
26
8
1
1
13
Verified User in Retail
UR
Verified User in Retail
02/05/2024
Validated Reviewer
Verified Current User
Review source: Organic

Shipmonk's customer experience team are really great

|ShipMonk
We've had Daniel as our 'happiness engineer'/ account manager and he's been great! Daniel's super responsive and helpful on emails and free to take our calls whenever we need him. He's so understanding to our business needs and willing to see how the Shipmonk team's operations can work the way we need them to.
RY
Richard Y.
12/26/2023
Validated Reviewer
Verified Current User
Review source: Organic

Made to feel I was their only client!

|ShipMonk
I couldn't be happier with ShipMonk. Being a new startup with zero knowledge about integrating my on-line store, relaxedtravelers.com, with a fulfillment house, the folks at ShipMonk really made me feel like I was their only client. My on-boarding specialist, Pascalle Arnold, was a study in patience, answering my questions quickly, and in detail. And, when I didn't get it, repeating the instructions again . . . and again . . . and again. She even took the time to do a Zoom meeting with me to put the final touches on my account.
Vera P.
VP
Vera P.
Co-Founder and CFO
10/24/2023
Validated Reviewer
Review source: Organic

Excellent Customer Support

|ShipMonk
The customer service is exceptionally attentive. From the moment I began, they provided unparalleled guidance and support. The system is user-friendly, especially once you grasp its logic. Moreover, its integration with Shopify is flawless.

About

Contact

HQ Location:
201 NW 22nd Ave Suite 100, Fort Lauderdale, FL 33311

Social

@TheShipMonk

What is ShipMonk?

ShipMonk is a technology-driven fulfillment service provider that specializes in e-commerce logistics. The company offers a range of services including inventory management, order fulfillment, and shipping solutions tailored to help online businesses streamline their operations. With a focus on efficiency and scalability, ShipMonk integrates with various e-commerce platforms to provide real-time tracking and reporting, ensuring that businesses can deliver a seamless shopping experience to their customers. For more information, visit their website at https://www.shipmonk.com.

Details

Year Founded
2014