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Satrix Solutions

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4.9 out of 5 stars
16 reviews
  • 1 profiles
  • 3 categories
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4.9
Serving customers since
2008
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Satrix Solutions

16 reviews

Satrix Solutions is a customer experience and employee engagement consultancy dedicated to revealing actionable insights that boost loyalty, retention, and growth.

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Tanya J.
TJ
Tanya J.
Director of Customer Success at Cority | PhD Candidate at Edith Cowan University
03/15/2023
Validated Reviewer
Review source: Organic

Highly Insightful Churn Reporting

|Satrix Solutions
Using a trusted 3rd party to get honest customer feedback was key for us. The people conducting the interviews are very experienced and professional and have been able to uncover critical drivers for churn. Both the reporting and analytics have been very detailed and thorough, and insights gleaned through the program have helped our organization target and address frustrations customers were experiencing and reduced the risk of future churn. Satrix really engages with us as a partner to ensure we are obtaining all the we require from our Churn Program.
Verified User in Insurance
GI
Verified User in Insurance
03/02/2022
Validated Reviewer
Review source: Organic

Satrix Solutions is a true partner

|Satrix Solutions
The Satrix team was dedicated to understanding our business and goals - allowing them to build a survey that helped us effectively gauge our client satisfaction, strengths, and opportunities. They designed a clear project plan and delivered every step of the way with timely follow-up and clear communication. Most importantly, they consistently educated our entire firm on the importance of the survey and best practices in closing the loop on feedback.
Verified User in Human Resources
GH
Verified User in Human Resources
12/03/2021
Validated Reviewer
Review source: Organic

Driven to help MAKE AN IMPACT!

|Satrix Solutions
As a marketing leader in high-growth technology, our lean marketing team has high expectations. Our success relies on organizations like Satrix Solutions to act as an extension of our team by fully embracing our cultural norms and delivering outstanding results. Satrix consistently strives to exceed expectations by owning its projects and being extremely agile to the needs of our fast-paced organization. Their unwavering commitment from an executive-level to the teams supporting our success is unmatched and measurable. I strongly recommend Satrix to organizations looking for an advantage in client retention or go-to-market strategies.

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HQ Location:
Phoenix, AZ

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What is Satrix Solutions?

Satrix Solutions is a consulting firm specialized in helping businesses enhance their customer experience and employee engagement. Through a suite of tailored services, including Net Promoter Score (NPS) Survey, Customer Satisfaction (CSAT) research, and Employee Engagement studies, they assist companies in harnessing valuable feedback to drive growth, retention, and profitability. Their consultative approach extends beyond mere data collection to include in-depth analysis and actionable recommendations, ensuring clients effectively foster loyalty and positive brand reputation. The Satrix Solutions team, leveraging their considerable expertise, functions as a strategic partner to clients across various industries, focusing on delivering measurable improvements and transformative results.

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Year Founded
2008