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Route

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114 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.5
Serving customers since
2019
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Profile Name

Star Rating

96
7
4
1
6

Route Reviews

Review Filters
Profile Name
Star Rating
96
7
4
1
6
Brandon D.
BD
Brandon D.
04/28/2023
Validated Reviewer
Verified Current User
Review source: Organic

What a great solution to the headache of dealing with customers saying they don't have their package

We started using Route on our ecommerce site this year. They have been great to work with from the very start. Luke Smith and Travis Robinson have always been available when we have questions or need help. I was even invited to a Utah Jazz game to meet them in person and learn more about Route. I would highly recommend doing business with this company.
Kelli W.
KW
Kelli W.
04/24/2023
Validated Reviewer
Review source: Organic

Makes CS life easier and puts power of replacement at the customer fingertips!

The customer can reach out independently and get replacements for damaged in shipping is taken care of!
McKenna C.
MC
McKenna C.
04/18/2023
Validated Reviewer
Verified Current User
Review source: Organic

No complaints

We have had only a positive experience with Route. Our company ships a lot of perfume bottles that unfortunately are bound to break once in a while. Having Route has put our minds at ease knowing that they are able to resolve any damaged packages (or lost and stolen for that matter). Route truly has been a lifesaver for our business and couldn’t recommend it enough.

About

Contact

HQ Location:
Lehi, Utah

Social

@route

What is Route?

Route is a technology-driven platform that enhances the post-purchase experience for e-commerce merchants and their customers. The company offers solutions for order tracking, visual package tracking, and a seamless return process, ultimately improving customer satisfaction and retention. By integrating with various e-commerce platforms, Route helps merchants provide real-time updates and transparency regarding their shipments, making the online shopping experience more reliable and enjoyable. For more information, visit their website at https://route.com/merchants.

Details

Year Founded
2019
Website
route.com