Retently

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31 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.7
Serving customers since
2015
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Retently Reviews

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Profile Name
Star Rating
27
3
0
1
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Denae F.
DF
Denae F.
Customer Success Manager
02/14/2022
Validated Reviewer
Review source: Organic

Retently is a great tool with amazing support

Retently's customer support is some of the best I've experienced. Not only do they respond quickly, their answers are thorough and often customized for my exact issue. They take the time to go above and beyond to ensure we're utilizing their tools to their fullest capacity.
Verified User in Education Management
UE
Verified User in Education Management
Small-Business (50 or fewer emp.)
11/09/2021
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Efficient way to get NPS scores

Fairly easy to use and has lots of customizations available. Can rely on Retently for HighTech/Low Touch customer segments. The cost is pretty good compared to the market. Support is readily available and helpful.
Eva S.
ES
Eva S.
Client Success StrategistMid-Market (51-1000 emp.)
10/18/2021
Validated Reviewer
Verified Current User
Review source: Organic

Easy to use, plenty of features, documentation and fast support

I hardly ever get this passionate about software, but Retently has blown my mind. It's super easy to use, it takes no time to configure a campaign and launch it. The interface is well-thought and intuitive, very different from other clumsy survey tools out there. I found that Retently has the best out-of-the-box survey design that works well on mobile and desktop. It has also a ton of features that make the surveys highly customisable and powerful. I've been finding their documentation and content extremely helpful, it answered every question I had and guided me through some extra features I could use that I didn't know about. It also integrates with so many apps. Lastly, their support is on point. Alex is always really fast and incredibly detailed when helping me.

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HQ Location:
Mountain View, California

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What is Retently?

Retently is a powerful customer feedback management tool designed to help businesses capture, manage, and analyze customer satisfaction metrics efficiently. Their platform, accessible at [https://retently.com](https://retently.com), specializes in sending out customized surveys and collecting feedback through various channels to help you gauge customer loyalty and sentiment over time. Key features include Net Promoter Score (NPS) surveys, customer satisfaction score (CSAT) surveys, and the ability to integrate feedback into everyday business processes. Retently offers rich analytics that provides insights into customer retention, helps identify detractors and promoters, and enables companies to act on feedback effectively to improve their products and services.

Details

Year Founded
2015
Website
retently.com