We reviewed about 8 firms before selecting Retently to assist us with our new NPS project. Our onboarding process couldn't have been smoother! I know that NPS is a deceptively simple survey that produces excellent results when the open-ended questions/responses are correctly designed. Daniela took us from our ideal and helped us implement the survey in a very timely manner. She has been such a joy to work with! In addition, the owner, Greg, was involved in our initial conversations and has been very responsive and helpful in setting up our accounting properly. The results we have already received (in 2 weeks since our official launch) have been overwhelming, mostly positive, and helpful. The analytics have been designed to provide our leadership the information they are looking for from our clients. We plan to expand our survey program over time, and I am looking forward to that experience as well!

The interface is very clear and easy to navigate and the reporting dashboard makes it easy for me to communicate with other senior stakeholders what our current NPS score is. I love the integration with Hubspot which I've been able to further extend via Zapier to suit our particular business requirements. Best of all, I like that whenever I've got a question about the tool, or NPS best practice in general, Retently have a knowledge base article covering it - and they are usually among the first results in Google search too - or if they don't, their customer support team is only ever a live chat message away.

We use Retently for our bi-annual Net Promoter Score surveys and find that it facilitates this survey in a simple and practical way. We haven't really used other tools to see how it rates against other potential NPS survey tools.