Ease of deployment and access to machines for help desk and administrative needs.

Works seamlessly even with low bandwidth internet connections and I also like the ability to customize access permissions.

VNC was easy to set up. Once the client side is configured, the connection is always there on the launcher, ready to go. I can connect almost immediately without end-user intervention. I have great controls from the toolbar such as sending CTRL+ALT+DEL, which is good when I'm using VNC through a remote session of my own. I can switch monitors or view all simultaneously. It stays connected through reboots, which is better than baked beans at a BBQ. VNC is one of those tools that you didn't know you needed but can't let it go. It makes remote administration just so much easier, especially on headless PCs. I have used ConnectWise and I feel that VNC is smoother.