The ease of use is definitely the biggest highlight. You can get up and running with AI agents almost immediately without any steep learning curve, making it an easy tool to use even for non-technical stakeholders. On top of that, the customer support is phenomenal – we are working closely with the team; they are highly responsive, helpful, and genuinely care about your success. It’s also exciting to see how fast the product is evolving – the team is steadily rolling out new features and updates that consistently add value.

Realm feels like one of those tools that qsneaks into your workflow and then suddenly you can’t imagine life without it. It’s fast, intuitive, and actually solves a real problem instead of inventing one to justify its existence. The ability to centralise knowledge and give our teams instant access to the right answers has had a genuinely meaningful impact on how we operate. Building agents for various use cases has been fun and leaders across the org have done this with ease, even the less tech savvy teams. The AI is smart without being annoying, helpful without being overbearing, and flexible enough to adapt to how we work rather than forcing us into some rigid, vendor-designed utopia that only exists in a pitch deck. But the standout has to be the team. Working closely with them has been genuinely brilliant. There’s a strong, trusted relationship there. They listen, they move quickly, and they actually care about outcomes rather than just ticking off feature releases. It feels like a partnership, not a vendor relationship. That alone is worth its weight in gold. If you’re drowning in RFPs, tribal knowledge, Slack archaeology, and endless internal questions, Realm is an absolute no-brainer. It helps you move faster, look smarter, and scale output without burning out your teams. And if you value working with a team you can genuinely trust and collaborate with, Realm ticks that box too. Just be warned. Once your teams get used to instant answers and AI-assisted workflows, there’s no going back. You’ve been spoiled.

What I like most is how easy it is to use across several LLMs, especially when creating personal assistants. It’s genuinely helpful and saves me a lot of time every day. The connections to CRM and Mail are also first-class, since they let me pull in additional information and keep everything consolidated in one place.