Frederikshavn Municipality switched from a traditional search engine to the Raffle AI-based search platform on January 1, 2022. Through user testing at the time, we could see that traditional search provided incomplete answers. With Raffle, visitors to the website receive precise answers, and AI ensures that the most relevant results related to the search term appear first in the search results. For us, it has been important that the Raffle solution is self-operating. Through the back end, you can easily get an overview of content gaps and fine-tune a wide range of things. Our experience is that the effort required from us is minimal. We focus on the content and our CMS system. Over the nearly four years we have had Raffle, the solution has become better and better. We now also use the chat function, which most often provides very useful answers and helps our users move forward. The chat function feels like a dialogue and is therefore a great supplement to search, where you are presented with a list of search results. Raffle saves us a lot of time in the web editorial team and has completely eliminated routine work related to creating keywords and search terms. Raffle is user-friendly – both for us and for the website’s visitors. It compensates for spelling mistakes, and in the chat you can write in any language and receive answers in the same language. This is a great help for visitors who do not have Danish as their mother tongue. We can definitely recommend Raffle, also based on the close contact we have with them. They are very helpful, always receptive to input, and do their utmost to accommodate our wishes.

Our website is avaliable 24/7, thanks to Raffle AI. It's easy to find answers during and after business hours. The combination of the search tool and the chat is perfect for us, the users can choose which they prefer to use. We get loads of time to spend on other important things instead of phone calls, both easy and more difficult cases are cleared on the website instead of a phone call. We also use it on different domains, both municipality and the tourism website.

I love how easy this has been to implement on our website. The product is getting to know us and our business even better all the time, delivering great answers and feedback to visitors on our website. Customer support has been with us the entire way, making sure that we make the most of the tool.