Product Fruits powers both our in-app support tool and our help centre, and it has been excellent across both. The standout for us has been the in-system chat. Rather than just surfacing a copy-paste excerpt from an article, it consolidates the relevant information and responds to users in real, natural language. That has made a genuine difference to how supported our users feel, because they get a clear answer in context instead of being handed a link and left to dig through it themselves. The integration with HubSpot has been a big part of this too, letting us connect our support flow straight into the tools we already use rather than running everything in a silo. The help centre has been just as strong. We built out a large article library quickly, and the easy API integrations made importing articles painless. Tours, hints, hotspots, and checklists are all quick to build and flexible enough to handle the segmented flows we needed. The branding controls deserve a special mention. We were able to match everything to our own colours and styling, including theming components that render inside a shadow DOM, which a lot of tools simply cannot do. Support has been responsive whenever we have had questions, and the whole platform has done exactly what we needed at a fair price. I would happily recommend it to anyone looking to combine in-app guidance, support, and a knowledge base in one place. The other thing worth mentioning is how actively the product keeps improving. New functionality keeps landing, and features like annotations show they are continuing to build out the platform rather than standing still. It feels like a tool that will keep getting better, which makes it easy to commit to long term.

I can record video and take screenshots on the right page.

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