Product Fruits is a solid tool that helps us in several parts of our platform. We've been using it since September of 2024, starting with onboarding, checklist, tooltips and announcements. Over time we migrated our entire knowledge base fra Document360 into Product Fruits. Even though the knowledge base feature wasn't as powerful as Document360 it was well worth it since it greatly improves Elvin and all the other AI features. Notes on UI and UX: The admin and editor is visual and intuitive. The tool is feature-rich in a way that feel deliberate and cohesive, not bloated. Lately they've been updating feature after feature making things easier to use and look nicer. Performance is top notch! Zero downtime and a microscopic amount of bugs in the time we've used it. Integrations We've integrated our own platform to Product Fruits, allowing us to pass over user properties which can further be used to build segments. On top of that we've integrated PF into both Slack and HubSpot. Especially the Slack integration is great as it can post survey responses directly to a channel. Pricing! The pricing, to me, is good since you get a ton of features. To get the most our of the plans you should really plan out how to use everything within Product Fruits, from the simpler tool to AI conversations and AI translations. Those are huge time savers. World class support! Product Fruits has one of the best support experiences I've ever come across. Quick replies from personell full of knowledge. AI features: Elvin is a game changer for us. Currently about 50% of our support chats are being resolved by Elvin - this really shows the benefit of the knowledge base. In addition to Elvin there's also AI tools for creating flows, translating texts, creating surveys and insights and creating snippets. We had tried other AI chats earlier but nothing have come close to the answers Elvin are able to give out. If I gonna point out a few minuses it would be that the statistics could be better, especially regarding custom events for tracking user behaviour. Also the knowledge base could use 1-2 more levels within the category structure as well as a better API for reading and updating existing articles. There are workarounds, so it hasn't blocked us, and given the pace they're moving it probably won't stay that way for long. Easy recommendation for any SaaS team that wants to guide users, handle support, and communicate changes without stitching together five different tools.

Easy to use and set up campaigns, without any tech effort

Once you figure out the UX, its easy to use