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Peopleware

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30 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.4
Serving customers since
1995

Profile Name

Star Rating

20
6
3
0
1

Peopleware Reviews

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Profile Name
Star Rating
20
6
3
0
1
Fraser M.
FM
Fraser M.
01/24/2023
Validated Reviewer
Verified Current User
Review source: Organic

Fantastic WFM System!

Injinxo has transformed the way we work with its smart scheduling system and has allowed for us to gain a true picute of how we can best support our customers via multiple different chanels, whilst reamining user friendly. I have used many WFM systems but you struggle to find one that gives such a level of detail and the ability to look back as well as forward from a forcasting persepective is brilliant. The team at Injixo made the intrigration and training very straight forward and have been a pleasure to work with.
Verified User in Telecommunications
AT
Verified User in Telecommunications
10/18/2022
Validated Reviewer
Verified Current User
Review source: Organic

Efficient, dynamic and organised

How easy it is to use and how I can make the most out of the information provided. It gives us a clear way to monitor and track agents/ record their upkeep. Being able to feed the information into our own reports is invaluable as well.
Chris R.
CR
Chris R.
Resource & Planning Manager
10/15/2022
Validated Reviewer
Review source: Organic

A great tool for a multi channel contact centre!

So much to mention, but in particular, the ability to better manage resources across various workstreams. Better visibility of our absence and holiday allows us to monitor each of these more closely and make more informed resourcing decisions. We can now allow our agents to manage their leave by providing clear booking rules and opening holiday windows, giving them greater visibility of what is available. The forecasting functionality at different levels helps improve longer-term projections. Importing historical data is simple. The level of help, support and guidance are second to none.

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HQ Location:
Düsseldorf, DE

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What is Peopleware?

Peopleware is a leading workforce management solution, trusted by over 500,000 users in 30+ countries. From precise time tracking to flexible planning, Peopleware’s enterprise WFM suite helps organizations unlock the full potential of their workforce. AI-driven forecasting ensures accurate workload predictions, even in volatile environments. Automated scheduling aligns business goals with employee needs, creating the best possible shift plans. With real-time intraday management, planners can swiftly adapt to unforeseen events, maintain schedule adherence, and keep operations on track. Peopleware integrates seamlessly with external systems and is built on enterprise-grade security. Backed by 30 years of WFM expertise, Peopleware delivers tailored solutions and consulting for complex setups, ensuring smooth adoption and long-term success across all industries. The result? A high-performing organization driven by an engaged, productive workforce.

Details

Year Founded
1995