The onboarding process is as easy as it gets, it is very easy ro learn with clear and easy to follow online documentation and the support from the injixo team is world class.

Injixo is an all rounder WFM Tool. It's a cloud based system that is simple to use for front and back end users. I have worked with many WFM tools and this one is my favourite, due to it's easy Forcasing fuction, how user friendly it is for the agents and it's simple set up for a skill based system. The Injixo team are brillant and are constantly striving to build and make the most out of their functionality

So many features to name and always developing more, these are available while in development for you to give your feedback on. Have taken the advanced tool which gives us the flexibility we need for changing demand. We can open up schedules, give agents power to swap shifts, request holidays and view this all from their phone Fixed shifts, flexible shifts, rotations, overtime options, meeting planner and new capacity planning Forecasting with different levels - store one as operational, one as long term and have the Injixo forecast. Export or import too. Analysis - standard reports available and within analysis build dashboards Integration - even with all their help having a challenge with live ACD integration but this is not down to Injixo but our phone provider. Manual integration solves this but would love live automatic feed. Intraday - adherence and performance tracked. If we had that live feed, forecasts would change depending on that days performance. Pushing our ACD provider! Support - raise a ticket and sit back and its solved very quickly. Never had any issue left unresolved.