I have been using Peopleware for approximately 8 years on and off with various companies and when we have the opportunity to get a new WFM system they will always be my first call. Firstly the team are amazing, with a very hands-on approach and I know they are busy but they always have the time to help and support. When it comes to the product, I have implemented this across 3 different companies, all with differing ACD/ticketing systems and have always found it easy to set up and use. The greatest thing about Peopleware, is the fact that they listen and improve. So many legacy systems have no flexibility and are happy to coast on their strong name, and make little to no improvements. With Peopleware, there is always something in their pipeline to develop and improve and they want the feedback to understand how to do better. Everything about the system is easy to use and the set up makes sense. The training is quick but in-depth and their are a variety of rules to help you set this up how you want to work. The fact that I can update forecasts and run a schedule in under 30 minutes is amazing.

As a Resource Planner, I use Peopleware every day. I looked at a number of WFM platforms before selecting our provider but I found Peopleware's transparency refreshing, with the cost of their fees clearly published on the website, unlike others that want you to contact them for a quote. I also picked them because of the flexibility with the licensing; we are a very seasonal business and our license requirement varies from 25 - 150 and not all platforms are able to accommodate smaller contact centres. We had guidance at every step of the onboarding process and technical support during live integration to our current CSaaS, an older platform that does not easily communicate with most other software, and through training was provided in addition to the extensive help centre. The customer service has always been excellent, with any queries or tickets responded to within a matter of hours and any disruptions to service communicated via the status notifications. From a Resource Planner perspective, Peopleware has given me time back that was previously spent with clunky spreadsheets and rotas in Excel and allowed me to streamline the process. My team are also happier because they have more variety in their day as we can use Peopleware's schedule optimization to break up their working day with different tasks and with shift sequences, individual special requests outside of the contract norms can instantly be added without me having to remember everyone's specific preferences.

Injixo has greatly improved the way our call centre functions, greatly enhancing the efficiency and organisation of our day-to-day operations. Its intuitive interface and user-friendly design make it easy for our team to navigate and fully leverage its features. Teaching others how to use the system couldn't be easier! Being included in Beta testing of new features and being able to provide feedback and potential changes is a fantastic way to promote collaboration between companies and share thoughts on how best features can be used. The level of support available when we have questions, issues or need guidance on the best approach is always brilliant and in most cases within 24 hours.