The instant solution to our problems and excellent communication.

When the company I work for switched to pay junction for our credit card processing, I was hesitant. We had the regular card swipe machine in our office, and I couldn't see why we needed the change. Well, it's been probably over five years, and I'm so happy we made the change. Initially, we were given Nick DiNapoli to help us with our transition, and to say he is the reason we all succeeded initially is an understatement. Nick is extremely knowledgeable, kind, and helpful. Sometimes when you have to do training over the phone, it's a little awkward, but Nick's friendliness and happy demeanor shone through. I remember that after our call, I felt like I could call him with anything, which is exactly what you need when a new system rolls out. At that time, I was the trainer in a group of 25, and he did a fantastic job with them all. Nick has always been reassuring to us all and has gone out of his way to help solve any issues that popped up. When you look at what Nick brings to the table in your support department and combine that with all pay junction offers, you are left with a winning combo. The website itself is easy to navigate and understand. I love how easy it is to train people on it. Plus, I know, if I have any issues, I can reach out to Nick.

Excellent customer service from Nicholas. Excellent customer service, the site is user-friendly. Nick worked with me on 11/3/21 and resolved the issue quickly, professional but very friendly.