Orlo has been a fantastic addition to our repertoire of management tools and does everything we need it to very well. We are not a customer-focused industry and therefore some of the features offered by Orlo go above what we need it to do, but the campaign tracking and reporting features are brilliant and I can see how other organisations would benefit from using Orlo to track the customer journey through various teams. The content schedule and calendar is great and being able to drag and drop posts makes things very easy.

We use the platform as a customer service tool, for engagement and to broadcast. As a customer service tool it is fantastic and we found it invaluable for emergencies such as bad weather, to get the team on message for getting crucial information out quickly. It makes handovers easy as everyone can see what has gone out and what is coming in.

For my team, being able to manage multiple public and private social inboxes all at once is absolutely paramount, especially when there's a clock ticking. Our customers want (and love) quick responses, and we're there for them. I can also track performance of every customer service officer and outline areas for development if necessary.