The support is very responsive, friendly and adaptive. Our needs for the platform are a little bit different to the standard use case and the support team are great at responding promptly and talking through any issues and possible solutions.

Ordergroove customer support is quick and also encourages feature upgrades to get the most out of the program.

I have been working with Ordergroove for roughly a year and a half to help drive and manage our flavor subscription program. Over this time, they have been one of the most responsive and hands on services that my team has worked with. Whether submitting a support ticket myself, or reaching out with emails, or having regular check ins, I have never been met with an unsatisfactory response. Since partnering with them, we have acquired over 7k new subscribers and have driven hundreds of thousands in revenue! We also went through a massive rebranding process in the past few months, and Ordergroove was more than helpful to help us with any pivots we had to make and/or communications that we needed to think about. As we've fine tuned our subscription program since launch, one of our findings was that we needed to adjust our subscription program pricing model. Through multiple ideas and iterations, Ordergroove stayed on track with go-live dates, helping to grandfather in specific subscribers, and creating custom promotions for us! As we continue to grow our subscription program, I'm looking forward to expanding into other eligible products that our brand offers! Additionally, I am looking forward to testing different ways to improve customer retention in our program and subsequently, maximize our customer LTV.