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Octadesk

Show rating breakdown
4.6 out of 5 stars
66 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2008

Profile Name

Star Rating

54
12
0
0
0

Octadesk Reviews

Review Filters
Profile Name
Star Rating
54
12
0
0
0
Pedro M.
PM
Pedro M.
10/27/2025
Validated Reviewer
Review source: Organic
Translated Using AI

Octadesk optimizes processes with process integration and artificial intelligence

|Octadesk
iClips is an ERP management software for communication agencies and marketing teams. We started using Octadesk in June 2025, mainly focused on customer service, utilizing chatbot, artificial intelligence, and ticketing resources. In 1 month of implementation, we already had the result of 60% of calls being resolved by Woz. With the arrival of Octa, we were able to optimize many processes and streamline the routine of the CS, Support, and Sales teams.
Verified User in Human Resources
AH
Verified User in Human Resources
10/27/2025
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Personalized service

|Octadesk
The main advantage of Octadesk lies in its chatbot, which offers various tools to customize customer service. This significantly contributes to improving both the quality and efficiency of the service provided.
Kaique O.
KO
Kaique O.
Business Strategy | Sales Ops | Business Analyst
10/27/2025
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Evaluation

|Octadesk
I really like the UX of the platform, and because it is a complete tool with an affordable cost.

About

Contact

HQ Location:
Sao Paulo, SP

Social

@octadesk

What is Octadesk?

Octadesk is a customer service platform designed to enhance communication and interaction between businesses and their customers. It offers tools for managing customer support through various channels, including chat, email, and social media. Octadesk focuses on improving customer experience and operational efficiency by providing features such as ticket management, automation, and analytics. The platform is suitable for businesses of all sizes looking to streamline their customer service processes. For more information, visit their website at [Octadesk](https://bit.ly/3PsliDh).

Details

Year Founded
2008